Miguel A. Madrid Email & Phone Number

Longueuil, Qc, Ca

Santiago, Santiago Metropolitan, Chile

Maintain the Service Delivery Plan that describes the resources, activities and deliverables required to meet the objectives of the engagement.Facilitate the communication and ensure the relevant technical experts are involved in the resolution of customers technical issueIdentify risks and issues, document them and address them early on in the engagement, significantly impacting the overall cost, delivery time and quality of the serviceScalate to the appropriate levels in both organizations (Customer and Oracle) and regularly communicate status to stakeholders

Santiago, Santiago Metropolitan, Chile

Generate an integrated project planMonitor and control activities both under the responsibility of the client and third partiesCoordinate and ensure compliance with the client's commitmentsKeep the status of the integrated project updatedGenerate project progress reportsProactively identify risksGenerate and update scope documents, work plans, budget, risk and problem register, and generate progress reports, according to the client's methodology

Caracas Area, Venezuela

Direct, coordinate and supervise the innovation processes and technologies development for the new business opportunities generation , through the support in the design of innovative architecturesSupport the commercial management in the strategic preparation of the sales process in unexplored sectors and in the relationship with manufacturers and allies to maximize the probability of closing business

Caracas, Federal District, Venezuela

Strategic planning, production and marketing of craft beer.Procurement and marketing management

Caracas

Design and optimization of customer-oriented processes and business development, while being efficient, effective and productive. Design of the strategy to ensure that the services meet the needs of customers from the point of view of quality, checking their positive experience and ensuring that their claims are met in compliance with established standards and policies. Plan, organize and control the organization's portfolio of projects, aligned with strategic, tactical and operational plans. Ensure fulfillment of the promise value

Caracas

Provide leadership, organization and coordination to support a PMO's key activities, encompassing program planning, governance and project management. Ensure all projects administered by the PMO adhere to the best practices and standard approaches for program and project management. Manage change and promote the continuous improvement of project management related processes. Deeply involved in improving the consistency, predictability and efficiency of the organization project delivery capability

Caracas

Ensure that the operational issues of the PMO are managed, focusing on the project interface with project leaders, project teams, technology and interface issues. Oversees projects costs and makes sure they are well managed, monitors profit and cost sheets for each project, and as certains that payment collections are performed efficiently and timely from a project management point of view

Business Continuity Management

Creates plans to keep the bank functioning after disruptive events such as natural disasters, computer and human error. Makes a detailed, companywide business impact analysis and risk assessment that includes IT systems, building facilities, personnel and supply chain

Demand Management

Develops ITIL plans, policies and procedures for the division, consistent with the goals of bank. Establishes and executes policies, programs, and procedures to support ITIL process, services and delivery value to internal clients.Responsible of: * Users Support Department (Incidents & Requirements Management)* Change Management Deparment

Professional Services Delivery

Mainly tasks:* Primary interface between the internal and external customers* Preparation and delivery of project management documentation* Management of Time and Quality* Ability to create and maintain project schedule and timelines* Coordination and control of project executions* Issues identification and resolution* Risks identification and application of mitigation techniques* Experience managing people/teams, tasks and deadlines* Subcontractors supervision and coaching

Support Services

- Unix Technical Support to high level- Working on installations and support of software and hardware solutions in UNIX environments- Providing technical support services on Sun Cluster high-availability solutions to clients within the Latin-American and Caribbean region- Upgrading and certifying Sun HW/SW solutions such as OS patching, firmware upgrade, system performance

Support Services

- Unix Technical Support- Installing and configuring Sun Microsystems workgroup, mid-range and high-end servers, including HW and SW. Trained to replace hardware components

Support Services

- Basic Unix Technical Support

Caracas, Federal District, Venezuela

Give support to sales representative, configuring, quoting, installing and testing systems to cover customer needs and concept tests.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, Magister In Business Administration

Graduated with a Grade Point Average of 4.58 on a 5 scale Graduation Position: 9 of 47.

Specialist, Project Management

Graduated with a Grade Point Average of 17.83 on a 20 scale Graduation Position: 14 of 30.

Bachelor'S Degree, Computer Science

Activities and Societies: Teach Assistant on "Mathematical Discreet" subject by 4 years Graduated with a Grade Point Average of 15.34.

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