My primary tasks involved troubleshooting server outages, network outages, network slowness, system wide outages, and Microsoft Windows and Exchange errors/events.I am also responsible for managing my personal ticket queue, which includes, daily updates, calling clients to remotely troubleshoot, and taking inbound calls from clients for new and ticket updates. I am responsible for technical escalations, training, and overseeing operations for a team of sevenI work alongside dispatch and management to coordinate and troubleshoot on-site and/or high priority ticketsI am responsible for the oversight of 40 different clients; which includes maintaining documentation, working with the account management team for procurement recommendations, and act as the main point of contact for answering client specific questionsI assist the projects department with networking needs; configuration and installation of networking equipmentI am responsible for assisting dispatch and my team members with maintaining SLA requirements

• Managed and completed a migration project which moved 90 users from Exchange 2010 to Exchange 2016• Deployed mobile VPN access to 40 remote users• Assisted clients with password resets via Active Directory in windows 2008-2016• Deployed multiple Unifi Wireless AP for several clients and configured new wireless networks with WPA/WPA2 security encryption• Managed Voice and Data VLANs on Cisco SGE, Cisco enterprise switches, and HP enterprise switches• Used GPO editor to configure policies that deployed printers, profile redirection, login scripts, mapped drives, and password policies• Managed multiple customer sites as well as the central "Cloud" services which resided on VMWare. Moved servers for performance balancing, resized drive volumes, adjusted Ram and CPU amounts.• Troubleshoot disk and performance alerts derived from VMWare.• Installed and joined ESXi servers to vCenter appliance• Routinely communicated with colleagues to assist in the completion of tickets, routing of tickets, and/or gave/received instruction on completion of tickets• Communicated ticket progress, completion, and satisfaction of ticket resolution with clients• Maintained network addressing within Windows DHCP manager, as well as various firewalls

While at Focus Technologies I was tasked with design and management of all networking components. This responsibility included IP addressing, VLAN and Trunk management, routing management through the use of BGP, PBR, and static routes. I also implemented and maintained the company’s site to site VPN tunnels and Remote Access VPN tunnels. I also maintained the company’s DNS structure (internal and external), SSL certificates, and network monitoring. I was also responsible for implementing 20+ Dell Blade M610 virtual hosts using Citrix XenServer and virtualizing 70+ physical servers, and creating another 100+ virtual machines. I also assisted in the creating and deployment of over 150 virtual desktop hosts. In partnership with a coworker we build a 2 server redundant Citrix XenDesktop environment with a Net Scaler front end primarily using the Access Gateway, SSL offloading, and Web Redirection. While expanding our virtualization infrastructure I implemented 5 Dell Equallogic SAN devices. This included maintaining of volume creation as well as replication and snapshot schedule management. I have also implemented a 2 stage authentication product called PhoneFactor. My secondary responsibilities included management of Cisco Unified Call Manager including failover during a disaster, managing translation patterns, connection to SIP and PRI gateways to include configuring the SIP and PRI gateways. I also assisted in managing the Cisco Unified Messaging server including MWI resync, failover of servers, and resetting permissions with the exchange server. I helped upgrade and migrate our company email from Exchange 2003 to Exchange 2010 with DAG, and an edge transport servers. Whenever possible I also assisted the service desk team with day to day tickets including, desktop management/refresh, troubleshooting connectivity and time issues, printing issue, application access and permissions issues, etc.

While at SR Technologies some of my daily responsibilities were assisting in network troubleshooting and help desk tasks as well as assisting in network backups and research in wireless communication security. I have also been involved in projects assessing Bluetooth security. Through the course of the projects I have worked in, I have learned how to compile software on multiplatform Linux based systems as well as administering Linux based workstations and servers. Aside from projects I have been exposed to basic operations of an Oracle database, administration of the Deltek finance web interface, and SAN backup techniques and software. I have also done analysis on IDS logs and identified anomalies due to internal network address translating.

I provided tactical computer forensics and digital network intelligence. I also conducted mission planning and execution of digital network operations and network security analysis. I did packet analysis of wired and wireless network to verify and identify network protocols that may have originated from web sessions, messaging services, or applications. Through packet analysis I have been able to build a rough image of the network topology hardware with some software details.