Miguel Muñoz Email & Phone Number

Montreal, Canada Area

Driver for the North America business development, leveraging great brands and experience in Portal Development and Mobile systems implementation. Manage customer relations and marketing initiatives with financial instutions.Adviced on mobile payment platforms and business strategy.

Central America

Co-Founder, responsible for finances management and general administration. Project management and customer relationship. In only three years the company grew to export services to the Netherlands, UK, USA, Canada and Spain. Created and implement web and mobile solutions for Banking, Insurance, Telecommunication companies, NGO´s and education organizations.Provide advice to marketing and IT managers on Mobile platforms to increase sales and customer engagement.

Teacher for graduate and undergraduate programs in International business Management and E-commerce.

Creating, structuring and managing the talent sourcing plans in Latin America. We are looking for driven software developers aiming to leave a positive mark on European technology.

Support Entrepreneurs in crafting, structuring, validating and pitch businesses in Bootcamp Learning environments. Aplying Lean startup, Lean B2B, Business Model Canvas and pitch practice for real investors.

Professor for Strategic Information Systems in undergraduate levels.

Manager level role supporting restructuring processes, improvement plans and development initiatives across all business units. Acting Credit & Collections manager, restructuring reporting and organization in a downturn economy.Lead the implementation of fraud prevention software and new metrics in the security department.

Readiness & Programs CCAResponsible for developing and executing long-range strategies and short-term tactics to enable the channel, with the right sales and technical readiness resources to be successful selling Microsoft-based solutions. Implemented turn around framework in partner Readiness to improve quality and effectiveness of training, increasing satisfaction and sales. Coordinated Partner Readiness for the launch of Windows Vista, Office system 2007 and Exchange 2007, reaching over 1000 companies.

Regional leader for license compliance activity, enabling customers and channel teams to integrate compliance activity into existing sales and business processes. Coordinated media and PR agencies in 7 countries in the region.Participated in interviews and radio shows as Intellectual Property spokesperson and company representative.Liaised with diverse organizations and governmental agencies such as, US Embassy, Police, Attorney general and other legal institutions.An active member in associations protecting IP rights such as: AMCHAM, BSA, FOMPI and JIPO.Sponsoring and supporting of IT related institutions such as Sofex, IT Cluster and Camtic in the region. Created impact-full marketing material to position risks of piracy in channel and end users. Diverse media was used and tested such as videos, banners, Websites, flyers, radio spots, etc. Identified & implemented programs that improved revenue in all segments whilst sustaining customer satisfaction.Planned and coordinated end user compliance /marketing campaigns to generate incremental revenue, the last project generated around $1M.Generated partner and customer insight thru marketing campaigns, which was shared with the corporation and other parts of the business.

Surrey, England

Gathered and analysed data on games sold across Europe and in different platforms which generated a map for segment targeting.

London, United Kingdom

Researched the strategy of four international companies over 20 years to determine enduring guidelines.Designed a research methodology for further studies in corporate strategy. Formulated theory on best strategies to outperform the marketplace

Guatemala

Assessed and redesigned supply chain processes to satisfy software implementation requirementsCustomized the Supply Chain module of SAP in a project for the national electricity company. Conducted training sessions for the customization and usage.

Lead a 10-person team consisting of consultants and client executives in the implementation of an Activity Based Cost programme to assess the competitiveness of over 60 products. The project resulted in a corporative roll out in 15 other companiesDesigned a performance measurement program, salary scale system and job description guide for a Non Governmental Healthcare Organization with over 500 employees.Developed the practice by contacting prospective clients, generated project proposals and presented them to senior management executives resulting in actual work.Created instructional material and conducted training sessions, in consulting skills and frameworks, for internal development.Adapted and locally implemented a firm-wide HR initiative that included performance appraisal, upward feedback and mentoring.

Professional Certificate: Incubación Y Aceleración De Empresas

Mba 2002, Marketing Strategy

Activities and Societies: Latin American Club

Bachelor Of Science (Bsc), Industrial Engineering

Activities and Societies: President of Students Association President of the Engineering Students Association