Vision & Strategy Development: Spearheading the long-term vision of Click2Connect by setting and executing the company’s strategic direction in customer communication technology, including video, voice, and chat solutions.Business Development & Growth: Driving business growth initiatives, including customer acquisition, retention strategies, and expanding market presence. The CEO collaborates with key stakeholders to build partnerships, grow customer bases, and scale operations.Product… Show more Vision & Strategy Development: Spearheading the long-term vision of Click2Connect by setting and executing the company’s strategic direction in customer communication technology, including video, voice, and chat solutions.Business Development & Growth: Driving business growth initiatives, including customer acquisition, retention strategies, and expanding market presence. The CEO collaborates with key stakeholders to build partnerships, grow customer bases, and scale operations.Product Innovation & Oversight: Overseeing the product development lifecycle and ensuring the Click2Connect business consultancy stays at the forefront of communication technology by integrating AI, personalization, and advanced reporting features to enhance customer support experiences.Financial & Operational Leadership: Managing the company’s financial performance, including revenue growth, profitability, and ensuring efficient operational execution across different departments, including sales, marketing, and product management.Team Leadership & Culture: Leading and mentoring the senior management team while cultivating a culture of innovation, customer-centricity, and collaboration within the organization to sustain high employee engagement and performance.Stakeholder Management: Representing the company to investors, board members, and partners while ensuring transparent communication regarding the company’s performance and strategy execution. Show less

Design of the Repair ShopSteering the shop during a total lockdown.Implementation of procedures and methodologies acquired as a retail manager.Testing the concept of proximity retail, how to take a shop to sell 200k in 3 years with no digitalpresence or advertising. (sales of repairs and second hand).Developing international customers for Computer equipment export 100k in one year.Building a business unit that can operate on its own without my physical presence.

Decision making over the Portuguese market.Accounting and Financial planning. Setting annual KPI's for the company.Crisis Management (2008 was only felt in Portugal from 2012 onwards, Angolan Currency crisis (2015) and COVID (2020)).

Retail supervisor of 4 stores with sales of about 1 million euros Human resources, selection and motivation of the Sales Teams. Product analysis and metrics. SM/Paid Media/PR/HQ communication efficiency, improving the processes. Analysis of Sales Methodologies and implementation of new procedures.

Ayudante del director de CID (Creative Intelligence Division).Ayudaba a preparar las videoconferencias y presentaciones, tambien me encargaba de realizar las traducciones pertinentes entre el director y el personal involucrado en el proyecto.