Front Desk Staff
CurrentBeing the first point of contact to customers at the front desk, I am responsible for executing retail sales of day passes, gear, snacks, and drinks. A big portion of our clientele are new to climbing, presenting a wide range of ages and physical performance amongst them. As a result, I carry out introductory lessons in which I provide not only the technical knowledge and support to ensure all new climbers are able to mitigate all risks involved with climbing, but the patient psychological coaching they often need to overcome a fear of heights they may discover they have while at the top of our walls until they return back to the ground.This attention to individual need assures that all climbers are able to experience the act of climbing at a level that is comfortable for them and by the time they finish with their session, most are often interested in becoming full fledged members. The same attention to individual need is taken when going over membership options with potential new members until we arrive to an option that works best for them with an over 90% conversion rate from introductory class to full fledged membership.
