• Installed and configured server hardware and software, including operating systems, network drivers, and applications.• Maintained and monitored server performance, resource utilization, and capacity planning.• Performed routine maintenance tasks, such as backups, security patches, and firmware updates.• Monitored server logs for errors and security issues, taking corrective action when necessary.• Developed and implemented disaster recovery plans and backup strategies for servers and data.• Resolved server issues and responded to service requests from users or other IT teams.• Conducted regular audits of server hardware, software, and network configuration to identify and mitigate security risks.• Collaborated with other IT teams, such as networking and database administration, to troubleshoot and resolve issues related to servers and their infrastructure.

• Generated and provided reports on arrears and delays in the systems.• Utilized the ticketing system (SNOW) to manage and monitor tickets.• Performed remeasurement of security and regulatory compliance.• Troubleshot and solved network and software problems.• Managed accounts and provided assistance with access management (Citrix Receiver) and Active Directory.• Tracked and escalated incidents through Service Now.• Utilized the Remote LogMeIn Rescue Technician Console and LogMeIn Rescue Technician Console remote socket for remote support.• Provided assistance with Service Now, WhatsApp Web, Microsoft (Teams, Excel and Word), Office 365, SharePoint, One Drive, and Outlook.

Managed and led a team of technical support professionals (25).Provided technical support and assistance to customers using Cisco Systems, ServiceNow, VMware, and other products.Monitored ticketing systems and backlog management to ensure timely resolution of customer issues.

Support for ASSIST CARD company in everything that was the computing Related, WAN LAN including IP telephony, Part of the virtual security area, employee information management and on-site technical support for computers.Troubleshoot and Replacement of Hardware on malfunction scenarios.

Assistant to the Manager of the System Analysis Department:My main tasks were to assist in:-Work with equipment and network cabling.-Intervention at the Wiring level (especially in the connection ports).-Configuration of the network equipment (for example, the router, the hub, etc.).-Network security analysis.-Work together with the after-sales service departments of the company that distribute hardware for networks.-Design or participate in the design and installation of internal networks and connections with external networks.-Coordinate tasks with suppliers, installers and internal staff, according to the nature of the activities.-Configure internal networks according to the operational and security requirements that are established (routing, switching, local and remote user access, privileges, security levels).-Maintain permanent coordination with the IT area, in relation to network services, to ensure implementation, operation and service levels.-Monitor the operation of internal networks and connections with external networks.-Diagnose problems and execute the corrective actions that correspond according to the nature of the problem (reconfigurations, changes in equipment, components, network software, among others).-Identify, recommend and implement updates related to network configuration, equipment and software.-Keep records of statistics and situations of operation, maintenance, repairs, user problems, updates, of the organization's networks and connections with external networks.-Establish and maintain stock of equipment, components and accessories.-Maintain contact with suppliers and internal staff of the organization, to ensure efficiency in purchasing processes, maintenance, training and support in general.-Identify and keep up-to-date information on technological developments and management.