● Supervised daily operations and tasks to achieve time-based company initiatives and deadlines within a team environment.● Collaborated and consulted with sales associates and managers to meet customer needs within company software, website, and mobile application implementation. ● Directed all aspects of wholesale and retail operations, including personnel management, purchasing, marketing, promotion, and stock control.● Conceived suggested improvements to existing software that allowed for customer service and sales to increase company revenue by 30% during tenure.● Collaborated with Development Team during biweekly Sprints to advise on instore software improvements and development including the implementation of overnight customer payment improvements and paperwork audit check in compliance with State Audits.

● Supervise 25+ employees across 2 locations within region, delivering support, training, coaching, and mentoring as needed to enhance customer experience.● Performed audits on government compliance reports as well as exceeded at achieving store performance goals related to employee tenure, financial growth, and customer experience.● Developed a new in-store marketing campaign, increasing sales by 5% within two weeks of implementation.● Streamlined sales and marketing processes by implementing a new customer data management platform, allowing a [10]% increase in overall customer engagement and 20% increase in revenue.● Recruited and trained 25 employees, resulting in the employee retention of 80% via strong communication skills, team management, and supervisory experience.

• Responsible for maximizing store profitability by suggesting new products and maintaining excellent customer service standards.• Responsible for store appearance and all inventory controls and procedures• Hired and trained new employees for my store as well as for other locations