Administer service-level enhancement projects to support clients with IT Governance, IT infrastructure and service management.• Allied World Assurance (USA) reporting directly to the global CIO, Global IT Governance Consultant, Lead and participate in the planning and performing end to end review of the key operations / IT processes to ensure that the associated risks are identified, evaluated and adequately managed. Perform validations on the adequacy and effectiveness of internal controls implemented. Manage security projects and implementations to mitigate IT risks and comply with various regulators or audit requirements.• On-Site Program Manager and Vendor Management assigned to support the Digital Partner program for Allied World Assurance (Singapore & Hong Kong). Build and maintain relationships with key stakeholders including Vendors to ensure full engagement in the business analysis, technical requirements & testing recommendations to ensure program is correctly and adequately implemented. Establish and refine corporate technology project management policies, procedures and templates; Assist in the prioritizing of projects in conjunction with application and technical services managers, and ensuring consistency with corporate strategies• WHSmith: Install, Setup and configure and support: End User Computing (EUC); LAN connectivity and Cisco switch configurations for all their 9 retails stores, warehouse and office in Changi Airport Singapore.• Lead NBC Universal’s Active Directory user and computer migration for more than 300 devices at the multinational media company’s sites in Singapore and Tokyo, Japan. • Reckitt Benckiser: Infrastructure Audit and Improvement recommendations for their 2 sites in Singapore.• Support HyperTec Services with server configuration, troubleshooting and maintenance at SGX Datacentre.

First as IT Program Director and then as the Senior Vice President for Citibank’s Asia Operations and Technology, I partnered with the Chief Administration Officer for Citibank’s Operations and Technology Business Office (O&T) in Singapore and the region’s Citi Service Centres (CSC) to implement operations strategies in five countries across Asia. I’ve detailed my work in this role below:⇨ Directed all strategy development and implementation processes including goal setting, site team development and training, and centre technology deployments, to operationalize 17 CSCs. ⇨ Streamlined customer data and centre performance metrics data gathering by using templates for data management to automate processes.⇨ Initiated stakeholder and employee engagement activities and accomplished a 4% percent increase in employee satisfaction as the Changi CSC Communications and Staff Engagement Coordinator. ⇨ Ensured a comprehensive Foreign Account Tax Compliance Act (FATCA) compliance program for Citibank’s centres in Asia, overseeing compliance program budgets and deliverables, and coordinating multiple technology teams to develop reporting tool and automate reporting process.

After serving as a VP of Client Support Services for two years, I was promoted to the Citibank’s Senior Vice President and a year later to Chief of Staff for the company’s Asia Institutional Clients Group Technology division. My key achievements as the SVP are highlighted below:⇨ Supervised helpdesk group providing support to a community of 1600 users and a server support team managing 150 Windows servers in four locations throughout Japan.⇨ Directed project team executing Windows Operating System (OS) upgrades and End User Computing (EUC) office relocations. ⇨ Developed automated Vulnerability Tracking Mechanism (VTM) and security patching scripts which resulted in our clients having the lowest VTM gaps across the ASIA region.⇨ Standardized monthly operating review reports presenting Service Level Agreements (SLA) and Key Performance Indicators (KPI) data for Senior Technology Manager.⇨ Developed FAQ manuals and streamlined process flows resulting in reduced helpdesk backlogs for engineers and 15% percent increase in resolution times for clients.

Joho Technology is a consulting firm providing complete IT support including systems integration and outsourced network support services. As the Senior Systems Engineer, I partnered with the Head of IT at Neways Japan (Yokohama / Japan) to enhance the company’s IT productivity, automation, administration, performance, and back-up strategies.As a consultant for this client I successfully:⇨ Collaborated with Systems Engineers to resolve complex NT/W2K/ Unix/Networking issues. ⇨ Designed and implemented stable LAN/WAN and PC environment, and simplified W2K Server migration, installation and administration, reducing support calls and time to build servers by 30%.⇨ Installed, upgraded & managed Cisco LAN/WAN Networks and PIX Firewalls for nine (9) remote sites

I represented PriceWaterhouseCoopers (PwC)’s management consultancy team executing IT projects for clients in Malta, Italy, Switzerland, and the United Kingdom adhering to the firm’s established consultant processes and procedures.My key achievements as a Consultant with PwC are highlighted below:⇨ Automated script processes as Release Manager and deployed billing systems developed by PwC such as implementing GPRS environments at Vodafone UK. ⇨ Created migration scripts and coordinated with internal team to migrate environments from development and beta to production.

⇨ Assistant Manager, help manage, consult, monitor and provide leadership to the IT Support Department

(Onsite Office) ING Barings Securities Ltd.•⇨ Manage the IT Helpdesk 1st line Support for the Floor Traders consisting for 4 Support Engineers and 3 IT Administrators⇨ •Senior Engineer - I addressed the more complex faults related to financial systems and provide support to traders and other team members in a manner that enhances user productivity