Miguel Scerri Diacono Email & Phone Number

Hamilton, Bermuda, BM

• Administer service-level enhancement projects to support clients with IT Governance, IT infrastructure and service management.
• Allied World Assurance (USA) reporting directly to the global CIO, Global IT Governance Consultant, Lead and participate in the planning and performing end to end review of the key operations / IT processes to ensure.
• On-Site Program Manager and Vendor Management assigned to support the Digital Partner program for Allied World Assurance (Singapore & Hong Kong). Build and maintain relationships with key stakeholders including Vendors.
• WHSmith: Install, Setup and configure and support: End User Computing (EUC); LAN connectivity and Cisco switch configurations for all their 9 retails stores, warehouse and office in Changi Airport Singapore.
• Lead NBC Universal’s Active Directory user and computer migration for more than 300 devices at the multinational media company’s sites in Singapore and Tokyo, Japan.
• Reckitt Benckiser: Infrastructure Audit and Improvement recommendations for their 2 sites in Singapore.

New York, New York, US

First as IT Program Director and then as the Senior Vice President for Citibank’s Asia Operations and Technology, I partnered with the Chief Administration Officer for Citibank’s Operations and Technology Business Office (O&T) in Singapore and the region’s Citi Service Centres (CSC) to implement operations strategies in five countries across Asia. I’ve.

New York, New York, US

After serving as a VP of Client Support Services for two years, I was promoted to the Citibank’s Senior Vice President and a year later to Chief of Staff for the company’s Asia Institutional Clients Group Technology division. My key achievements as the SVP are highlighted below:⇨ Supervised helpdesk group providing support to a community of 1600 users and.

Minato-ku, Tokyo-to, JP

Joho Technology is a consulting firm providing complete IT support including systems integration and outsourced network support services. As the Senior Systems Engineer, I partnered with the Head of IT at Neways Japan (Yokohama / Japan) to enhance the company’s IT productivity, automation, administration, performance, and back-up strategies.As a consultant.

GB

I represented PriceWaterhouseCoopers (PwC)’s management consultancy team executing IT projects for clients in Malta, Italy, Switzerland, and the United Kingdom adhering to the firm’s established consultant processes and procedures.My key achievements as a Consultant with PwC are highlighted below:⇨ Automated script processes as Release Manager and deployed.

Marsa, MT

⇨ Assistant Manager, help manage, consult, monitor and provide leadership to the IT Support Department

(Onsite Office) ING Barings Securities Ltd.•⇨ Manage the IT Helpdesk 1st line Support for the Floor Traders consisting for 4 Support Engineers and 3 IT Administrators⇨ •Senior Engineer - I addressed the more complex faults related to financial systems and provide support to traders and other team members in a manner that enhances user productivity

Blata-l-Bajda, MT

Foundation, Computer Science

Education record