Miguel Torres Email & Phone Number

Plano, Tx, Us

Lead the coordination of team and agency partners to articulate requirements, epics, and user stories, ensuring the product roadmap is executed with precision, encompassing both enhancements and necessary fixes. I am tasked with the prioritization and management of the product backlog, aligning releases with our strategic objectives. My role involves empowering the team to prioritize, negotiate, and surmount obstacles, ensuring the launch of quality products following the Product Roadmaps. Collaborate and partnering with multiple Business and agency teams. Together, we craft features that bolster customer acquisition, engagement, conversion, and satisfaction by addressing the critical needs of both external and internal stakeholders.

Dallas, Texas, Us

I am responsible for leading the IT architecture that supports the organization's high-availability network for HQ and 20+ stores including hundreds of internal clients. Strengthen communication with key stakeholders to ensure the technology projects and processes reach across 10 departments as well as aligning with the company goals. I also spearheaded the website and app architecture redesign, which increased the performance and online sales by 5%. Oversaw a $4Million+ budget for technology operations, following best practices and reliability standards. Implemented the IT support strategy by region, finding the right people for the right job that assists 30 stores in 6 states and increasing the department satisfaction by 10%. I also reduced the ticket volume by leading a team of 10+ IT professionals. Managed internal technical projects and systems integrations with technology partners and top brands in various sectors. I also monitored and optimized the budget for infrastructure, contracts, and vendor management, saving $400k per year.

Morelia , Michoacán , Gt

PM and IT liaison worked with the USA, India and Spain business units as SME to understand their business needs and translate them into strategic technology projects. Spearheaded new digital channels and Loyalty Programs releases as well different Payment Gateways. Part of the M&A team assuring the Chilean operations starts with our online sales channels and key operational systems. I also improved the vendor issue resolution process to ensure 100% compliance with the SLA. I lead 10+ cross-functional technical teams across 3 continents, languages, and business singularities, increasing their productivity by 20%. I identify bugs and enhancements for the Digital Channels architectures, which handle an average of 10k transactions per hour, and guide constant upgrades to improve the user experience and conversion rate. I have successfully orchestrated more than 50 projects and external systems integrations and enterprise applications.

Morelia , Michoacán , Gt

Successfully implemented major stategic business Point of Sale improvements and configurations, eliminating the bugs and enhancing the system performance for more than 600 stores. I have also evaluated different thousands of technical requirements related to IT operational performance, such as online platforms, point of sales, ERP and kiosks, and ensured they meet the expected KPIs. Moreover, I have maintained the operational backend systems for our website and app. Finally, I have provided hands-on oversight and support on critical incidents regarding centralized modules, securing 99.99% uptime for our operational systems.

Morelia , Michoacán , Gt

POS specialist where I managed all Tier II Technical Support for more than 10k computers running the application. Generated test matrixes according to each product and country to ensure a smoother release. SQL script generation to create useful reports and insights for our Loyalty program and CRM resulting in elimination of multi-source feeds. Always accomplished 99%> of SLA solving internal and external client issues.ISTQB certified for best practices when testing new product releases from vendor and in house configurations. One of the most important and impactful project was the launch of EMV functionality in Mexico for hundreds of devices and bank certification.