Consulted to upgrade their VMware environment from 4.1-5.5 to 6.0.

Responsibilities Provided support for RDC-Wintel, but based at new data center in Bossier City (ITC). Served as an SME for technologies including VMware 5.5, Citrix NetApp, SharePoint 2010-2013 and Veeam Availability Suite Day to day activities primarily involved functioning as Tier ¾ in support of customers throughout 7 varied medical contracts. Included the creation, operation, monitoring and maintenance of overall VMware landscape (throughout the various client contracts, i.e. World Trade Center Health, North Carolina Medicaid Management Information Systems (NCMMIS), etc) Worked with the Wintel team, both here and in New York to provide troubleshooting and remediation for enterprise of well over 5,000 virtual machines (server classification) Personally handled disaster recovery and backup of virtual machines for the NCMMIS program.RECENT ACCOMPLISHMENTS Scoped and installed new monitoring capabilities of VMware environment via deployment of vCenter Operations Manager 5.8.1, Configuration Manager, Infrastructure Manager and vCenter Log Insight 1.5/2.0. This enabled Wintel to move forward with a more informative monitoring all-in-one system which in turn enhanced troubleshooting and allowed for more proactive measures to mitigate system failures. Personally developed and presented the remediation and implementation plan for moving NCMMIS to Veeam Availability Suite – version 8. Project is now in the approval stage with NCMMIS/CSC management. Worked tirelessly during the NCMMIS Disaster Recovery (DR) Test in the SunGard Facility (Carlstadt, NJ) back in December 2014 to resolve issues that were being experienced with corrupted replicas on all the DR servers. On occasion working around the clock in order to ensure that as many servers as possible were available for users to test during the exercise.

Provides recommendation, development, configuration, installation, administration and optimization of the client server hardware and software for the clients server-based computer systems. Ensures the availability of client/server applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment.Assists in overseeing the physical security and integrity of server locations and installations.Diagnoses, resolves, and documents hardware and software server problems in a timely and accurate fashion, and provides end user training and support where required.Management Scope: May occasionally supervises the activities of one to two server staff members.

The Customer Engineer will serve as the escalation point of contact for hardware and software product questions and problems for all second level problem calls.Essential Duties and Responsibilities (other duties may be assigned) * Receives and logs support calls. Works with customer to assign initial severity level to the problem and initiates the case resolution workflow. * May perform first or second level problem determination to identify and isolate failure point including hardware, network, application, training and / or documentation. * Works as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the users requirements. * Assists in user notifications of changes to the application. * Closes completed call process by notifying interested parties. * Resolves product support questions, issues, and failures. * Support the infrastructure, telecom, and internal systems and applications as directed. * Understands how their work can help Unitrends realize its objectives or, in the event of problems, adversely affect their productivity. * Assists management in controlling costs. Reports expenses in a timely manner. Reports unexpected costs to management. * Anticipates and identifies issues that may prevent deliverables. * Performs systems engineering through installation, operation, and maintenance of Unitrends technology. * Ensures compliance with standards, methodologies, and techniques. * Assist in project planning, including capacity, time, growth factors, communication requirements, space, etc. * Works on multiple, concurrent tasks. May lead projects or team efforts as assigned. * Identifies project coordination problems, suggests solutions and escalates issues appropriately. * Works independently with little supervision; prioritizes project steps, milestones and time requirements to complete projects. * May have to travel for onsite installs

 Operated as lead engineer for handling issues related to Exchange, Active Directory and VMware Administration. Administered VMware server farms using ESXi 4.1-5 Hypervisor and vSphere 4.1-5.0 Administered corporate Exchange archiving using GFI Archiver for 375 mailboxes. Day-to-day administration of Active Directory for Windows Server Enterprise (Windows Server 2003 & 2008R2). Worked with consultant team to develop and implement the migration of several regional offices from Exchange 2007 to Exchange 2010. Sourced and engaged 3rd party vendors for complimentary tools assisting with Exchange and VMware management. Responsible for day-to-day monitoring and administration of over 650 virtual servers operating in regions from London to Hawaii. (Created on over 35 Dell & IBM physical hosts along with over 25 Dell blade servers; also utilitzing Dell PS Equalogic SANs for allocation of storage.) Provided troubleshooting and disaster recovery in situations for impacted Exchange servers for both Exchange 2007 and Exchange 2010. Functioned as Level 3 Engineer for Help Desk issues related to both Exchange and VMware servers. Although backups and replication had been performed using VEEAM and Doubletake respectively; began changeover operations in move to all-in-one use of CommVault for backup, replication and archiving purposes.

• Collaborate with management, business users/stakeholders, clients, and partners to determine IT project roadmaps; develop detailed plans, identify resources, and manage technology deployment/integration.• Assist in acquiring new technologies; install, configure, and maintain physical infrastructure including servers, network infrastructure, cabling, termination, and racking; monitor corporate servers and network in AL, GA, & TX.• Administer ARCserve and SharePoint for multiple departments; manage backup/restore and offsite storage.Key Accomplishments:- Initiated, designed, and managed implementation of disaster recovery and backup solutions.- Established collaborative intra-company networks to facilitate faster resolution for internal/external users.- Selected by management as Lead Technical Help Desk Technician for TexasSure Project.- Established partnerships with Microsoft and currently act as Program Liaison for Microsoft Registered Partner Program; delivered annual company savings of $30K-$60K for internal-use licensing of Microsoft software.

Conducting Monitoring & Maintenance of HDI Servers in AL, GA & TXWorking as Lead Technical Help Desk Operative for TexasSure ProjectFunctioning as Program Liaison - Microsoft Registered Partner ProgramProviding Hardware and Software Support for all HDI DepartmentsOperating as SharePoint Administrator - Technical DepartmentServing as ARCserve Administrator - Department Directors

Provided assistance with acquisition, installation and configuration of computer equipment for the center. Performed routine maintenance on hardware and software being used at the center. Provided graphics and various digital multimedia services for continuing fundraising efforts.

2002 - 2003Managed complex, mission critical, and politically sensitive Enterprise client escalations from all customer segments, including Enterprise Accounts and Partners. Employed expert customer relationship skills, negotiation and conflict management, research experience, and process management expertise to provide complete and timely follow-up to customer complaints. Exceptional cross-group collaboration skills were required to build the necessary working relationships throughout all organizations to successfully close issues within Service Level Agreement. Position interfaced with various departments within Microsoft to drive resolution, up to executive level.

Responsible for the oversight of all network and development systems throughout corporation. Also responsible for the development of new business initiatives and the evaluation of emerging technologies.Installation of network and internet infrastructure such as acquisition of new workstations, servers, implementing network directory structure, and development of corporate backup/disaster recovery proceduresTechnical sales representative for development clients (Wyeth Philippines, Philippine Shell, etc.) Technical support for internal (corporate entities) and external (other PSSI projects/events) activities. Design and implementation of corporate intranet, workflow applications and groupware capabilities. Development of new business entity for IT training (eventually to be certified as CTEC from Microsoft) Management of other IT technical staff (analysts/programmers) to include mentoring their development as future Systems Engineers.]Occasional moderator for IT events for clients (Cisco, Microsoft, IBM)