To succeed as a Global Infrastructure Leader, I leverage industry best practices to manage all IT aspects of a dynamic global company strategically. This includes accelerating operational efficiencies in production, development, and end-user environments in accordance with standard operating procedures. I develop, implement, and maintain system/process documentation and reports while managing stakeholder expectations. My other duties and responsibilities:✓ Redesigned production infrastructure with a focus on optimization, scalability, and availability to reduce costs.✓ Conducted vulnerability assessments that led to better prevention and mitigation techniques across the organization.✓ Managed multiple, robust vendor relationships with emphasis on communication to ensure SLAs were met.✓ Led a team outsourced direct reports and liaised with C-level executives, team leaders, support teams to drive adoption.✓Adhered to regulatory requirements from in-house and external applications by developing security and network policy.

In my capacity as a Senior Systems and Support Analyst, I Provided IT leadership for the US-based operations, ranging from managing systems conversions, performance tuning, applications/systems monitoring to technical direction and capacity plans. Rendered technical support for staff and customers. Additionally, I negotiated price points and contracts with approved vendors, comprising hardware maintenance agreements, IPs, and Telco services.My other duties and responsibilities:✓ Successfully managed the relocation and provisioning of IT services as it relates to IT.✓ Enforced corporate standards, maintained network stability and application access using Frame Relay and Vendor VPN technologies in partnership with the global functions, including administering telecommunication needs like cell phone contracts and hardware purchases.✓ Outlined project timelines, defined scopes, and delegated tasks to lead and coordinate customer projects under tight deadlines.✓ Increased functionality while managing current software applications and reviewing alternative/newapplications.✓ Directed information technology infrastructure, systems, networks, software, and resources across multiple platforms, such as Domain Controllers, Web Servers, Email Servers, and AS400 mainframe, as well as performing system support activities.