Miha Tratnik Email & Phone Number

Ljubljana, Slovenia

Ljubljana, Slovenia

▪ Order process management▪ Inventory management▪ Price and delivery terms negotiation▪ Maintaining a good and healthy relationship with our business partners▪ Transport arrangements and optimization of logistics processes▪ Attendance of local and international fairs in search of new potential partners and products▪ Product management

Ljubljana, Slovenia

▪ Team lead of 3 analysts▪ Internal calculation and vehicle pricing management▪ Product management and pricing strategy▪ Overview and management of ordering process for the dealer network in Slovenia, Croatia,Bosnia, Serbia, Montenegro and Kosovo▪ Overview, management and strategic stock planing (Stock Management)▪ Benchmarking, market analysis and sales campaign recommendation▪ Logistics management and vehicle transport coordination▪ Project management (ordering process improvement, working assignaments coordination, etc.)▪ Thorough review of proforma invoices and discrepancy correction for all former Yugoslavia markets▪ Report and presentation preparation for the manufacturer

Slovenia

▪ Service campaign and recall monitoring, vehicle service management and communication withvehicle manufacturers▪ Participation and management of various project (internal process optimization, service intervalunification and implementation of advance service selling tools, systematization of vehicle recalland service campaign processes, translation of "Happy customer" questionnaire and coordinationof the whole project, etc.)▪ Monitoring of spare parts prices, statistical analysis and preparation of sales strategy▪ Translation and preparation of owner's manuals▪ Preparation and revision of the warranty booklets▪ New CI standard implementation▪ Preparation of the necessary documentation and management of the entire vehicle approvalprocess for several brands for the entire area of former Yugoslavia - homologation▪ Monitoring of regulation and procedures revisions for the entire area of former Yugoslavia▪ Communication with competent national authorities▪ Sales and Aftersales Network support▪ Management and coordination of a team of Warranty Administrators (including dislocated units)▪ Preparation of the Price Mark-up documentation and participation in negotiations▪ In-depth knowledge of Manufacturer's Warranty Policy and local legislation▪ Integration of quicker and friendlier warranty repair process for customers▪ Personal involvement in more complex customer complaints▪ Internal Warranty Procedure Audit▪ Internal authorization of sold vehicles and reporting to the manufacturer