- Help new colleagues adapt into their new position as well as help organize the team - Assigning and planning resources (managing tasks within the team on daily basis, allocating projects based on their complexity level and the employee’s experience)- Working closely with Manager in setting, evaluating and developing the objectives of the global and individual objectives of the team- Suggesting and implementing process optimizations- Offering consultancy for Research Executives regarding online research methodologies and IIS products.- Improve client communication, acting as first level of escalation in relation with internal clients, developing action plans and risk assessment to meet clients’ objectives.- Fellowship – train, support and supervise new colleagues on all their projects- Constantly coaching and advising team members in both, technical matters and soft skills- Handling or offering support on new products or special / custom projects- Offering support in the commissioning phase of a study: providing costs and timing according to the specs- Creating and presenting various reports (such as KPI, internal business procedures) - Creating and holding presentations for clients in order to improve our day to day collaboration- Telephonic conferences and meetings with the clients and external vendors- Holding evaluation meetings, brainstorm sessions, one 2 one meeting with the team

- Managing an extensive portfolio of data processing projects by using several tools, such as IBM Dimensions, DMQuery, IBM SPSS Statistics.- Ensuring high level of accuracy and efficiency when working on projects at all times- Responsible for monitoring timing and/or costs related to a project- Coaching and advising the new team members- Responsible for the quality of own work as well as the quality of work from new hires assisting on projects- Promoting proactive thinking while dealing with customer inquiries, in anticipating project requirements and initiating discussions where appropriate- Contributing to internal initiatives for improving work procedures or products

- Managing multiple online market research studies in the same time (coordinating scripting set-up, launching, data collection, data delivery), following researchers' documentation- Working closely with multiple teams in a multicultural environment - Providing solutions or suggesting changes on nonconformity gaps regarding process, methodologies and set up materials- Delivering projects of both high quality and quantity- Promoting proactive thinking while dealing with customer inquiries- Overcoming stressful situations- Taking responsibility for meeting budget, quality standards and deadlines by collaborating closely with all departments involved- Providing support for juniors

Several of my responsibilities included: taking part in public and private auctions regrading promotional products and other advertising items, creating business portfolios for clients, market prospect for potential businesses, maintaining a good client service activity.

Creating and sending marketing newsletters, social media, creating product presentations according to the account manager's needs and the client's requests; creating, supervising and analyzing of an internal customer satisfaction research.