Mihaela Florescu Email and Phone Number
I am keen on working in projects where I can contribute with my expertise to achieving outstanding business and personal results, inspired by my passion for people development, career counseling and great employee experience.Clifton Strengths Top 5: Maximizer | Individualization | Developer | Achiever | ResponsabilityTop skills: Servant Leadership, Employee Engagement, Career Counseling, Talent & Development Management, Recruiting, Reward & Recognition, Internal Communication, Project Management“Kindness is my number one attribute in a human being. I’ll put it before any of the things like courage or bravery or generosity or anything else. If you’re kind, that’s it.” Roald Dahl
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Customer Success Director | MirroZitec Sep 2024 - PresentBucharest, RomaniaMirro.io enables companies to build transparent and thriving workplace cultures that foster employee well-being and improve talent retention. Teams and individuals that use Mirro are happier, highly engaged and more productive.As a user-friendly and highly social platform, Mirro drives interactions between team members through recognition, OKRs, continuous feedback and meaningful performance conversations. Learn more about how Mirro gets your teams thriving on www.mirro.io and let's get in touch! -
Career CounselorEka - Centrul Stării De Bine Jan 2024 - PresentBucharest, Romania -
Career CounselorHilio - Hilio.Com 2023 - PresentBucharest, Romania -
Career CounselorCareer Seeds Dec 2020 - PresentBucharest, RomaniaI am providing one2one career counselling services for people who are committed to progress in their careers, be it: discovering their vocation, choosing a new profession or upgrading skills and improving well-being at work in their current job. Throughout the process, I guide my clients in bringing forth their values and strengths, in identifying their support group and all the available resources for achieving their SMART objectives and improving results. If you are driven and want to make the best of your potential, let’s get in touch and work together at your career plan!
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People Processes PmVodafone Aug 2022 - Sep 2024Bucharest, RomaniaLead Employee Experience strategy for our sales frontline people, through engagement programmes ready to address the main needs in every stage of an employee life: Employer Branding, Onboarding, Recruiting, Development, Retention.Lead Simplification Programme, meant to ease the daily life of our sales frontline teams, through initiatives that simplify current ways of working, processes, procedures. -
Retail Strategy ConsultantVodafone Jul 2019 - Aug 2022Sustain the strategy of retail channels, by coordinating innovative business projects and people programmes for increasing efficiency, productivity and people engagement.
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Employee Representative [Voluntary Role]Vodafone Jan 2015 - Oct 2019BucharestI was elected by the Vodafone Romania staff to officially represent the employees in Retail Department (almost 1000 employees) in relation to matters arising within the environment in which they work and which concern employment and conditions of employment.I participated in recurrent board meetings (in Vodafone Romania and Vodafone Group - Paddington, UK) in order to discuss and find the best solutions for employees' proposals, alongside Employee Representaitves teams (in Romania and across Europe).
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Channel Business PartnerVodafone Apr 2015 - Jun 2019Sustain Retail channel performance and KPIs by planning and implementing specific channel processes and projects.
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Retail Channel ManagerVodafone Romania Aug 2013 - Mar 2015Bucharest, RomaniaImplement projects for people development within sales channels; design and deliver the communication for Retail Transformation; review and enhance processes across channels for optimal productivity and the best customer experience; sustain coaching and mentorship programmes.
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Retail ManagerVodafone Romania Sa Dec 2006 - Aug 2013Deliver the sales targets, achieve the best customer experience in retail, assure quality of process and costs management, improve retail capabilities, team & people management, recruitment.
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Store Team LeaderVodafone May 2006 - Dec 2006Deliver the sales targets, achieve the best customer experience in retail, assure quality of process and costs management, improve retail capabilities, team & people management, recruitment.
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Telephone Account ManagerVodafone Sep 2004 - Apr 2006Assuring a special treatment for GBM customers, signing new contracts, solving special complaints, account management.
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Loyalty SpecialistVodafone Apr 2003 - Sep 2004Bucharest, RomaniaSolving the complaints of the customers, finding the best solutions for their needs, retaining customers through an exceptional Customer Experience.
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Customer Service SpecialistVodafone Mar 2001 - Apr 2003Assuring customer satisfaction, by answering customers calls efficiently and by giving them high-quality answers to their requests.
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Connections OfficerVodafone Nov 2000 - Mar 2001Activating contracts, checking customers documents for activating new contracts.
Mihaela Florescu Education Details
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Facultatea De Comunicare Manageriala Si Resurse Umane -
Public Administration -
Facultatea De Litere
Frequently Asked Questions about Mihaela Florescu
What company does Mihaela Florescu work for?
Mihaela Florescu works for Zitec
What is Mihaela Florescu's role at the current company?
Mihaela Florescu's current role is Customer Success Director @Mirro | Employee Experience Ambassador | Certified Career Counselor @ EKA - Centrul Starii de Bine, Hilio.app & Career Seeds.
What schools did Mihaela Florescu attend?
Mihaela Florescu attended Scoala Nationala De Studii Politice Si Administrative (Snspa), University Of Bucharest, University Of Bucharest.
Who are Mihaela Florescu's colleagues?
Mihaela Florescu's colleagues are Ioana Tatiana Diaconu, Cosmin Mihalcea, Gela-Gabriela Marinescu (She/her), Aura Dontu, Andrei - Catalin Pirvu, Alin-Mihai Matei, Anastasia Leonte.
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