Mihaela Florescu Email & Phone Number

Bucharest, Romania

Mirro.io enables companies to build transparent and thriving workplace cultures that foster employee well-being and improve talent retention. Teams and individuals that use Mirro are happier, highly engaged and more productive.As a user-friendly and highly social platform, Mirro drives interactions between team members through recognition, OKRs, continuous feedback and meaningful performance conversations. Learn more about how Mirro gets your teams thriving on www.mirro.io and let's get in touch!

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

I am providing one2one career counselling services for people who are committed to progress in their careers, be it: discovering their vocation, choosing a new profession or upgrading skills and improving well-being at work in their current job. Throughout the process, I guide my clients in bringing forth their values and strengths, in identifying their support group and all the available resources for achieving their SMART objectives and improving results. If you are driven and want to make the best of your potential, let’s get in touch and work together at your career plan!

Bucharest, Romania

Lead Employee Experience strategy for our sales frontline people, through engagement programmes ready to address the main needs in every stage of an employee life: Employer Branding, Onboarding, Recruiting, Development, Retention.Lead Simplification Programme, meant to ease the daily life of our sales frontline teams, through initiatives that simplify current ways of working, processes, procedures.

Sustain the strategy of retail channels, by coordinating innovative business projects and people programmes for increasing efficiency, productivity and people engagement.

Bucharest

I was elected by the Vodafone Romania staff to officially represent the employees in Retail Department (almost 1000 employees) in relation to matters arising within the environment in which they work and which concern employment and conditions of employment.I participated in recurrent board meetings (in Vodafone Romania and Vodafone Group - Paddington, UK) in order to discuss and find the best solutions for employees' proposals, alongside Employee Representaitves teams (in Romania and across Europe).

Sustain Retail channel performance and KPIs by planning and implementing specific channel processes and projects.

Bucharest, Romania

Implement projects for people development within sales channels; design and deliver the communication for Retail Transformation; review and enhance processes across channels for optimal productivity and the best customer experience; sustain coaching and mentorship programmes.

Deliver the sales targets, achieve the best customer experience in retail, assure quality of process and costs management, improve retail capabilities, team & people management, recruitment.

Deliver the sales targets, achieve the best customer experience in retail, assure quality of process and costs management, improve retail capabilities, team & people management, recruitment.

Assuring a special treatment for GBM customers, signing new contracts, solving special complaints, account management.

Bucharest, Romania

Solving the complaints of the customers, finding the best solutions for their needs, retaining customers through an exceptional Customer Experience.

Assuring customer satisfaction, by answering customers calls efficiently and by giving them high-quality answers to their requests.

Activating contracts, checking customers documents for activating new contracts.

Master'S Degree - Comunicare Manageriala Si Resurse Umane, Facultatea De Comunicare Manageriala Si Resurse Umane

Licentiate Degree, Public Administration

Licentiate Degree, Facultatea De Litere