- Analyzing functional specifications and actively participating in translating them into technical specifications- Development and configuration using Siebel Tools: Applet, Business Component, Joins, Links, Toogle, Drillldowns, Workflow Process, Task UI, Runtime Events, Business Services, Browser & Server Script, Integration Objects, Runtime Events. - Integrate Siebel application with other backend applications as per business needs including Web Services (inbound and outbound) - Document functionalities in accordance with the standards and procedures of the project- Carry out prototyping, test scenarios, ensure their compliance with technical specifications, carry out performance tests if necessary- Guarantee the integration of the platforms in accordance with internal business requests.- Respect the quality standards defined within the project, monitor the progress of developments, reporting on statusesTechnical Competency•Siebel- Configuration: OpenUI, EAI, Workflows, Application, Business and Data Layers, Product Configurator- eScript, JavaScript, SQL, Webservices

• Configuration of the Siebel Application using Siebel Scripting (Browser Script and Server Script) • Configuration of Web Services (Siebel EAI Module and Data Maps)• Development of New Integration Objects to interact with External Systems• Data Validation, Run Time Events, Action Sets, State Models• Siebel Customization using Siebel Tools (Workflows, Tasks, Business Services, Applets, Business Components, Business Object, Links, Views and more)• Configuration of Signals, Products and Pricing (PSP), Data maps• Prepared Test Cases and performed Unit testing for the developed components.

Provide technical support for EMEA region, helping Oracle customers to troubleshoot issues within their Siebel environment. I was responsible for workflow and assignment manager issues, open UI, forecasting, calendar functionality, business logic, correspondence & proposals and so on. Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area;A good understanding of Oracle database architecture, software and database management systems;Object configuration with Siebel ToolsWorkflow and Assignment Manager flow and design, Business Services, Workflow Policies frameworkData Validation framework, Runtime Events, Action Sets, State Models;Predefined Queries, LOV administration and MLOV;Localization, Symbolic Strings, Siebel Messages;Siebel Web Services publication, SOAP testing;

Second level technical support, guidance and assistance to customers using Aprimo Relationship Manager and Teradata - for MCM. Metro Campaign Management (MCM) is the application of the Metro Group that supports Marketing departments in 24 countries.Second level technical support, guidance and assistance to customers for MyMetro. Provide solutions and suggests methodological alternatives in order to meet the client’s research objectives.

• Siebel 8.1 Order Management, Loyalty, Field Service• Second Level Support for the Customer Ordering and Delivery system in Siebel 8.1 Order Management and Billing, Shipping and Order Fulfillment systems• EAI and EIM interfaces for Billing, Shipping and Fulfillment integration• Billing, stock check and credit check interfaces• Integration with external systems using webservices• Product definition : product versioning, configurable product administration• Catalog and Product Administration• Data Validation framework, Runtime Events, Action Sets, State Models• Pricing workflows and signals, pricing waterfall, discount matrices

• Siebel Call Center, Marketing 7.7/8.0• Second Level Support - functional support consisted in understanding of business functional needs and providing solutions