Mihaela Kalezic Email & Phone Number

Ireland

Cork, County Cork, Ireland

• Self-Inspections and Internal Audits – Compliance to AIB, FDA, ISO 22000, Halal, Kosher, HPRA, HSE etc.
• COA analysis (ingredient specifications and Vendor checks), DMS and SAP systems - high attention to details, excellent computer skills
• HACCP, Food Safety, Quality Standards - Compliance
• Training and compliance to all PGCS policies
• Trending reports, analysis, PPT presentations

County Cork, Ireland

• Responsible for managing/amending all company documents while ensuring their accuracy, quality, and integrity; updating and improving business processes
• Ensure adherence to record retention policies while safeguarding information and allowing more effective document retrieval adhering to applicable company procedures
• Coordinate and deliver training on document change control
• Assisting Quality Manager liaise with Policy Documents, Procedure Checklists and Quality Audits

County Cork, Ireland

• Created and maintained effective communication within the operation, across the business and with the client
• Facilitated workshops with the operation and the client to determine project requirements and timeframes
• Worked closely with business process owners to design, built and documented detailed standard operating procedures, QMS within account, quality reports and quality calibration sessions
• Designed, developed and delivered high-quality training that enabled employees to deliver an excellent service for our clients, measurable in customer satisfaction and our quality systems, owned document revisions
• Analyzed and reported on post-training evaluation scores for all training programs
• Reviewed training material provided from the client to ensure the content is aligned to the quality standards

County Cork, Ireland

• Assumed my Team Leaders responsibilities during periods of absence- such as, completed quality monitoring, conducted side by side coaching and acted as a point of contact for the team and the client
• Completed end-to-end administration tasks within the financial services industry, specifically in the area of pensions and investment, increased quality performance by 30% for the team
• Improved time management practices, simultaneously decreased AHT while hitting all targets with ease

Zagreb, Croatia

• Created and implemented strategies and procedures that promoted the organizational culture and vision
• Successfully managed all financial and budgeting requirements for the organization
• Managed and maintained strong relationships with vendors and clients
• Recruited, onboard and trained new team members
• Evaluated quality performance by analyzing and interpreting trends or patterns in complex data sets
• Defined, implemented and monitored new opportunities in products and processes to improve business

Zagreb, Croatia

• Designed and implemented a strategic business plan that expanded the company’s customer base
• Quality analysis - presented sales, revenue, expenses reports and realistic forecasts to the management team
• Identified emerging markets and market shifts while being fully aware of new products and competition status
• Prepared and controlled the stores budget aiming for minimum expenditure
• Achieved growth and hit sales targets by successfully management of the sales team
• Organized all store operations and allocated responsibilities to staff

Zagreb, Croatia

• Coordinated office activities and operations and secured efficiency and compliance with company policies
• Used methodical and logical approach to quality analysis, presented finding and proposed solutions to management; slashed AHT and numbers of errors by 20%
• Managed all phone calls and correspondence
• Supported budgeting and bookkeeping procedures
• Created and updated records with personnel, financial and other data

Higher Diploma In Science, Nfq Level 8, Quality Systems Validation With Data Analytics, Second Class Honours

Diploma Of Education, Nfq Level 7, Quality Management, Distinction

Information Technology