Define and maintain the Product Portfolio StrategyReport into CIO, collaborates to outline technology initiatives that support business needs and growthDevelop & improve internal operating model Manage the teams responsable for E2E product lifecycle: IT Product Managers, Business Analysts, Dev, OperationsVendor relationshipBudget ownershipMentoring

Responsable for day to day operations and the employee experience across all internal business systems/applications (~30 systems) supporting Finance, HR, Sales & Marketing, Software delivery, and Legal functions. Accountable to build & deliver the Business Systems Target Operating Model in line with the internal technology strategy & company growth objectives. Day-to-day management for 3 functional towers: Global Operations, Design & Transition, Service Management (~180 team members in multiple geographies)Produce monthly reporting including insights &storytelling into operational service health, service metrics & KPIsResponsible to maintain, approve & develop service offerings Due Diligence responsibilities as part of M&A’s.Steering group member & technical resource owner for internal software development programs/ projectsResponsible for implementing & operating effective compliance controls such as SOx, SOC through all stages: design, walkthrough, TOD, TOE& Remediation. Budget ownershipCapacity planning, recruitment, compensation & retentionManaging external contractors & maintaining key vendor relationships in partnership with the Sourcing departmentProcess improvement

Provide overall leadership for Oracle SaaS business applications supporting Finance & HR departments. Lead and manage a team of professionals composed of both Support Analysts and contracted Functional Consultants.Set and manage expectations, challenge requirements and help establish business priorities.Represent the Oracle Support Centre on Finance and HR systems governance forums:-Set and manages BAU priorities via the governance group.-Report on the Finance and HR Systems Support performance to the governance group.-Represent the Oracle Support Centre on all forums including the Endava Oracle User Group, Change Authorisation Boards, Design Authority and Release ManagementHelp translating business/user requirements into functional specifications. Analyses and document ongoing internal customer requests for additional features, functionality, integrations.Establish and own the relationships with internal/external customers and vendors directly. Drive continuous process improvement with use of technology solutions by demonstrating value-add propositions and effective communication of IT value to the business.Interact with the non-information technology business/technical areas to help prioritize and select enhancements to the IT system.Interact with management to assess needs, assign priorities; learn new technologies and techniques as appropriate.Support and ensure application development initiatives are well managed and delivers on expectations - functionality, timeliness, and cost.Anticipate problems and take appropriate action to prevent issues from occurring, gets to the root cause of the problem, suggests creative solutions to problems, breaks a complex issue into manageable modular parts to organize in a systematic way.Ensures and verify ITGC SOX Controls related to Oracle are designed, implemented and performed in accordance with prescribed requirements.

- Act as Customer Lead for particular customers (available for weekly meetings to ensure priority and progress of service request)- Mentoring new hires (on product support module and/or internal tools/flows)- Support of Oracle Fusion Applications, particularly under the Supply Chain Management, the Procurement pillars (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal).- Good diagnostic and troubleshooting ability, skilled in using industry standard tools and techniques.- Extensive experience with aspects of Enterprise Business Application (Product knowledge, Log reading, Troubleshooting techniques etc).- Point of contact for integration projects- Monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.- Communicate both technically and functionally in highly escalated situations- Developing a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also adapting this plan as new information is obtained.- Analyzing details and synthesizing "big picture" while working with incomplete or ambiguous data.- Escalating issues to appropriate internal teams (developers, product managers, operations).- Document technical knowledge notes in order to be used by customers and support members.- Work with basic Linux commands, SQL

o Responsible for leading a team of IT Application Support/ Analysts providing IT Support Services to end users.o BU’s key contact regarding the activity of the IT Application Support team in Oradeao Providing direct supervision and support on solving issues on Oracle platform products like Oracle EBS (different modules), Oracle CRM, legacy’s products like AS400 and other smaller applications developed in house.o Experience in working with virtual teamso Engaged to offer assistance on key projects, participate in strategic planning sessions, board meetings or other similar planning sessionso Manage the support issues as per ITIL principles, processing and solving the SD Requests according to agreed SLAo Proactively seeking to optimize performance and deliver seamless support to userso Experience in monitoring HPSM ticketing system, prioritizing work and balancing workload among team memberso Issue escalation to functional IT Project Managers, Oracle developers, DBA’so Ability to present information to non-technical managemento Interviewing candidateso Couching and developing team members into a high performing team, engaged in strategies for motivation, retention and termination of employees when necessaryo Worked to ensure successful knowledge transfer sessions with internal and external colleagueso Management reporting activities, KPI’s , team performance evaluation.

• Coordinating tasks: monitor work quality and team performance, act as a contact for the Cluj-Napoca BU regarding Oracle Finance & Purchasing support team, follow-up on the team activity and workload, supervise the office attendance, create activity reports, organize business trips, take part in the recruitment process, create procedures, provide leadership and direction for the team• Functional tasks: IT technical support for end-users, user training, troubleshooting, process debugging, testing, follow up on interfaces, database interogations, statistics, issue escalation, reporting.

Support during all stages of Oracle Procurement implementation project in about 15 plants in the last 2 yearsCommunication with the organizational heads, asses the technical requirements/ needs, Organizing and planning the tasks between the PO members, organizing meetings/live meetings, On site coordination and training for around 250 end users in the last 2 years in France, Poland and Hungary using the application to its highest limits, User friendlyOnsite support when required. Datasheet preparation for end user training.Motivating users oriented trough creating a dynamic atmosphere during sessions and office UPK development in collaboration with Infosys team. Solving technical problems in collaboration with the Core team Testing different data/ scenarios.Troubleshooting; patching monitoringPrograms and interfaces monitoring SQL query and Oracle database knowledge Management reporting activities, Post go live meetings attendance Writing and keeping up to date support procedures and user manualTeam building/ social initiatives like involvement in social committee, IT community project.