The Customer Service Coordinator provides detailed guidance, coaching and training on the customer service process, programs and systems in a manner which ensures total quality and exceptional customer service. Provides leadership for local customer service team when manager is not available.

Providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

Moving on July 2020 from Milan to Munich after 5 years experience in Italian environment allows me to repeat and improve the integration period and also to add a range of new soft and interpersonal skills to my skill set:- organizing and coordinating the relocation process;- learning German from zero and communicating across cultures during the Integrations course;- dealing with contractual documentation flow related to living in Germany;supporting my son during the first school… Show more Moving on July 2020 from Milan to Munich after 5 years experience in Italian environment allows me to repeat and improve the integration period and also to add a range of new soft and interpersonal skills to my skill set:- organizing and coordinating the relocation process;- learning German from zero and communicating across cultures during the Integrations course;- dealing with contractual documentation flow related to living in Germany;supporting my son during the first school year in pandemic situation; creating and searching for opportunities to facilitate his integration in the new country- involvement in the local community, expanding my network and becoming a change facilitator between different international families/groups;- following Dream Management course in order to design and understand better my way to live and work;Excited and energized to return to work:) Show less

- management of c.100 customer interactions per day in English and Italian (ticket, e-mail, telephone) for the online stores of the most important Italian football teams;- working in team for various administration tasks related to customer files or reports for the management;- acting as a bridge between the customer and internal departments;- improving contact with public institutions, such as the National Post Office and the Customs authority;

- management of all phases of employee work contracts and monthly payroll calculation for over 300 employees;- increased process efficiency and reduced operational risk by: switching from paper to digital data collection and internal HR process redesign;- cooperation with other internal departments (e.g Legal, Procurement, IT), providers (e.g. private health insurance companies) and public administration;

- internal organization of a real estate agency. - management of the agendas, phone calls, e-mail and mail, documents, database, procurement, employee presence sheet, booking of trips and hotels.- cooperation with accounting services and other providers.

Merchandising, preparation of the sales area, client counselling and cash and credit card transactions.