- Support the SOP review and ensure that updates are incorporated as per feedback from GP PO/ SME/ InHouse / SUB- Coordinate / Setup training Sessions for new joiners (setup agenda, monitor training sessions, knowledge review pre LTO, monitor new joiner performance for 1-2 months after LTO- Support PO in updating training materials; organize and run training sessions on process / system changes – in alignment with InHouse PO / SMEs- Identifying improvement opportunities and Documenting process improvements for client calls/reviews - IT SPOC- Other ad hoc related tasks- Organize Holiday Calenders and make sure to keep the tracker updated- Follow up with the team on any trainings needed- Monitor the allocation to avoid missing TAT and communicate any Audit cases throughout the day- Monthly QC the audits cases Not in Scope.

Performing T&E claims processing primary review against set guidelines;⦁ Investigating and resolving any invoice/ T&E claim mismatches in the system or reject/return the invoices as per agreed procedure;⦁ Invoice/T&E claims postings/approval in SAP;⦁ Accuracy and duplicate audit of data entry and invoices;⦁ Root cause analysis of errors and dissemination to the Team;⦁ Proactive controls for avoidance of future errors;⦁ Month close reporting and periodic dashboard reporting/ year-end reporting/ ad hoc reporting;⦁ Manual accounts clearing.

Full-time parenting

Performing T&E claims processing primary review against set guidelines;⦁ Investigating and resolving any invoice/ T&E claim mismatches in the system or reject/return the invoices as per agreed procedure;⦁ Invoice/T&E claims postings/approval in SAP;⦁ Accuracy and duplicate audit of data entry and invoices;⦁ Root cause analysis of errors⦁ Proactive controls for avoidance of future errors;⦁ Month close reporting and periodic dashboard reporting/ year-end reporting/ ad hoc reporting;⦁ Manual accounts clearing.

Full-time parenting

⦁ Vendor statement reconciliations;⦁ Sending remittance advises to suppliers;⦁ Chasing vendors for balance confirmation and/or for clarifications needed;⦁ Provide information on status of Invoices and/ or Payments, relevant contact information; ⦁ Resolution of supplier’s queries, major discrepancies, vendor clarification with respect to rejected payments;⦁ Contact Suppliers (email/phone) resolution related; ⦁ Supplier Creation/Changes as per agreed procedure;In parallel I had three additional roles:1. AP Process trainer (for Invoice Processing, Helpdesk and Payments team)- keep LTO updated with proces/ country specifics, ensure new hires' adherence to LTO on time;- ensure all process updates/ exceptions are captured in the SOP;- ensure cross training within team and upskill team on process;- ensure PKT pass rate for team at 100% team coverage.2. Excel trainer- Schedule and facilitate end to end Excel classroom trainings;- Evaluate and provide feedback for all learners.3. Lean Promoter- support my colleagues to document and implement their Lean ideas.

- Offer support to Smart Quote internal Users and EMEA country leads- Escalation management- Lead projects Smart Quote related- Process maintenance & consulting- Support the implementation of new processes & tools- Identify opportunities for process improvements based on metric / non metric driven needs, and based on day to day experience & inputs from users

- process the price inquiries which came from the Italian HP Partners thru the Smart Quote tool; - profiling the end customer, analyzing the price level, verifying all the products, configurations and quantities and sending out the HP price offer to the partner.- process requests that were coming from HP partners, sales representatives and/or commercial groups- Verify the accuracy of data contained in the requests- Make sure that prices, discounts and other data are correct and obtain all necessary authorization for the processing of the requests- Deliver training whenever needed.