Mihaela Suciu Email and Phone Number

-Provided comprehensive financial support to projects, including invoice generation, overdue tracking, and issue resolution.-Ensured compliance with financial regulations by validating and centralizing invoices from contractors and collaborators.-Contributed to organizational growth by assisting with ISO certification and state aid project documentation.-Streamlined financial processes through centralization of documents and efficient contract management (MSAs, SoWs, NDAs).

Observance of ticketing system for the assigned contracts following ITIL proceduresChecking and ensuring the tickets processing (SLA)Establishing communication procedures with both partners/customersProviding Helpdesk Team instructions on new contractsNegotiating quotations for un-contracted clientsFirst point of escalation on service processes Providing closure reports Handling the purchase order process (financial management)Completing different charging reports due to contract's requirementsControlling the financial aspects of the contract to meet contractual commitments. Following contractual issues and ensuring regular monitoring of the activityMonthly activity report for the customersPaying attention to customer needsAct as Transition Manager during the implementation phase of the servicesHandling small projects on non- contracted clients

Logging all helpdesk interactionsManaging tickets client specific Following up new requests and previously logged onesFollowing quality standard helpdesk proceduresIdentifying and escalating situations Activity reportInforming the management team of recurring problem