Mihaela Dragan Email & Phone Number

Bucharest, Romania

• Managing customer proposals across the Grid Software portfolio, including ADMS, EMS, GIS, and WAMS.• Ensuring 100% compliance with Tendering Policies, achieving efficient approvals and mitigating business risks.• Developing solutions priced to maximize customer value and enhance operating margins.• Overseeing commercial and technical proposal aspects, meeting Tender Due Dates and positioning solutions competitively.• Improving the Order to Remittance processes, ensuring proper control of contractual commitments.• Maintaining comprehensive records of terms and conditions approvals using GE tools.• Ensuring quality and accuracy in proposal responses, focusing on commercial risk management and integrity.• Implementing and improving processes, driving consistency in methodologies and tools.

Bucureşti, România

• Successfully coordinated over 90 bids, ranging in value from 10k to 450k, while managing teams of varying sizes, from 3 to 12 individuals.• Conducted daily/weekly team calls that helped the team members be consistent in their content and meet the deadline.• Collaborated with the financial, legal, environmental, and quality departments to bring the latest information to the RFx.• Established as a proficient mentor, facilitating a 20% faster onboarding process for new colleagues.• As an early adopter of a new service offering, I successfully introduced and delivered it to stakeholders, achieving impressive results.• Created customer facing creative materials, graphic visuals and presentations to support the sales process.• Collaborated closely with the Creative Department in order to provide the salesperson with the best customer facing template.From this collaboration I have learned how to: create customer facing materials, graphic visuals and presentations to support the sales process; produce creative materials such as: infographics, brochures, banners, posters, flyers, rollups; create assets that could be reused on certain deals, depending on industry and the sale cycle.

Romania

• Configured, validated and ensured the smooth execution of the promotions, in-game features, live events and A/B testing.• Operated the Back-Office system where I set up campaigns, built pricing configurations and enabled/disabled game features.• Successfully resolved marketing discrepancies, resulting in a reduction of customer support inquiries and ticket volume.• Worked closely with Monetization, Product Game, Economy, R&D and Business Analysts departments in order to plan the day to day activities.• Acquired proficiency in independently enabling in-game promotions within two months, streamlining processes and reducing implementation time by 15%

Bucharest, Romania

• Provided customer assistance to all Caesars Casino’s clients, being the point of contact between the company and its players.• Accurately executed troubleshooting processes and resolved technical challenges, and when necessary, escalated issues to the relevant department for resolution.• Achieved a reduction in ticket volume, which involved exceeding daily tasks and ensuring customer satisfaction.• Provided solutions and workarounds to some reoccurring issues.• Contributed to the team's overall success through consistently completing daily tasks in an efficient and timely manner.• Improved KPIs despite yearly changes, achieving a 10% increase in overall performance.