Conducting face to face and online seminars, individual and group mentoring/coaching to support personal development and employability skillsDelivering high quality Health and Wellbeing group training sessions Conducting job skills reviews and creating individual action plans to encourage learners in reaching their full potentialEngaging and motivating learners to participate in classroom/online activities and discussionsWorking with hard to reach/unemployed learners to… Show more Conducting face to face and online seminars, individual and group mentoring/coaching to support personal development and employability skillsDelivering high quality Health and Wellbeing group training sessions Conducting job skills reviews and creating individual action plans to encourage learners in reaching their full potentialEngaging and motivating learners to participate in classroom/online activities and discussionsWorking with hard to reach/unemployed learners to identify their strengths, wants and desires. Supporting learners to fully complete all aspects of the Personal Development Plan. Guiding learners to seek out and apply for job openings with confidence. Carrying out mock interviews and CV writing seminars sessions Communicating effectively with learners to ensure they are progressing and benefiting from a range of Employability opportunities. Designing and developing training materials as needed for classroom /virtual delivery Show less

Planning, organising, assessing and delivering lectures, seminars, fieldwork and classroom activitiesOrganising extensive local, national and overseas field trips for students to a variety of global destinations such as Auschwitz, New York, Berlin, London, Disneyland Paris Organising and reviewing travel budgets Cross departmental coordination dutiesDealing with highly sensitive information of a confidential nature, organising and leading course committee meetings, attending and… Show more Planning, organising, assessing and delivering lectures, seminars, fieldwork and classroom activitiesOrganising extensive local, national and overseas field trips for students to a variety of global destinations such as Auschwitz, New York, Berlin, London, Disneyland Paris Organising and reviewing travel budgets Cross departmental coordination dutiesDealing with highly sensitive information of a confidential nature, organising and leading course committee meetings, attending and presenting grades at examination boardsSecuring and negotiating work placements opportunities with key industry playersAchievementsIn August 2014 I achieved the status of ‘Fellow’ of the Higher Education Academy in recognition of attainment against the UK Professional Standards Framework for teaching and learning support in Higher Education. Show less

Delivering excellent customer care with a passion for building outstanding customer relationshipsListening and interacting with all customers to encourage customer loyalty and satisfaction with the servicesCommunicating confidently about the products either by telephone or in-personDealing with and/or referring complaints appropriately and offering expert advice on the relevant products and services Adhering to all compliance procedures such as Health and Safety, Money… Show more Delivering excellent customer care with a passion for building outstanding customer relationshipsListening and interacting with all customers to encourage customer loyalty and satisfaction with the servicesCommunicating confidently about the products either by telephone or in-personDealing with and/or referring complaints appropriately and offering expert advice on the relevant products and services Adhering to all compliance procedures such as Health and Safety, Money Laundering regulations, demonstrating excellent numeracy skills with electronic and manually trading spreadsheetsBalancing and shift end duties, handling cash and credit card transactions, preparing banking pickups and delivery.Working on my own and as part of a team, taking on extra duties such as the role of branch manager when the manager was away on holiday or attending other conventions Being responsible for looking after the bureau whilst embracing change and demonstrating flexibility, coordinating staff, overseeing daily, weekly and monthly marketing promotions, creating and delivering in-store promotion events to launch summer and winter money off campaigns, using Microsoft Works Suite Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Outlook emailAchievements100% satisfaction rating after Mystery Shopper visits Multiple Star of the Month Recognitions for Excellent Customer Service delivery The employee of the Month recognition for high sales volume Show less

Providing high-quality teaching, learning and assessment across undergraduate courses Preparing, delivering and marking course work/oral presentationsSupervising project work Contributin to the development of relevant materials needed for course deliveryPlaning and assisting educational visits

Meeting and greeting passengersAssisting the tour manager with shore excursionsCustomer Service Support and Care Handling Customer Complains Shore Excursions Sales Supervising all shore related activitiesProviding relevant printed materials Writing and follow up on reports