Mihaela Petkova Spirova Email & Phone Number

Denmark

Esbjerg Kommune, Region Syddanmark, Danmark

As a CSM, I have strong communication and interpersonal skills, the ability to build and maintain relationships, and a deep understanding of the products and services offered by their company. They must be able to analyze customer data and metrics to identify areas for improvement and collaborate effectively with other teams within the organization. Ultimately, the goal of a CSM is to help customers achieve success and drive growth for the company.Key Responsibilities: Building and maintaining relationships with customersUnderstanding customer needs and goalsDeveloping a deep understanding of the company's products and servicesProviding guidance and support to customersMonitoring customer usage and identifying opportunities for improvementCollaborating with sales and marketing teams to ensure customer satisfactionWorking closely with product and UX teamsFacilitating customer feedback and advocating for customer needs within the organizationDeveloping and implementing strategies to improve customer success metricsProviding training and education to customers on product features and functionalityEnsuring customer retention and renewals

Danmark

Contacting new customers to initiate the onboarding processProviding training and guidance to new customers to help them become proficient in using the product or serviceSetting up new customer accounts and ensuring that all required information is accurately recordedCollaborating with other teams, such as Sales and Customer Success, to ensure a smooth handoff of new customers from the sales process to onboardingDeveloping and maintaining onboarding documentation, such as training materials and standard operating proceduresMonitoring customer progress and providing ongoing support and guidance as neededIdentifying and addressing any issues or concerns that arise during the onboarding processGathering feedback from customers to continually improve the onboarding experience.

Pre-Assembly Site, Borssele 1+2

Shoreline ConEx System - DPR; Consolidated reports for the Client; Registering of LO; Reporting of new components; Updating the incoming inspections on the components;Weekly time-sheets for the Subcontractors Monthly manpower reports Process queries to PREA SiteCoordinating the new on-signersAdministrative assignments

Esbjerg Området, Danmark

1.Maintaining incoming and outgoing documents 2. Sorting and distribution inbound and outbound mail3. Administrative assignments4. Scan and upload documents 5. Work with different quality systems

Esbjerg Området, Danmark

1. Coordinating meetings with the Offshore Project team2. KPI reports - Ports and Assemblies organization in the UK and DK3. Daily updates during Production meetings4. Project reports5. Administrative assignments and preparation of customer visits

Esbjerg Området, Danmark

1. Correspondence with suppliers from China2. Social media3. Adwords4. Work on statistical data analysis5. Conducting market research6. Assist in organizing and promoting events7. Escape Zone

Kolding, Region Syddanmark, Danmark

1. Cooridinating events2. International recruitment assistance3. Communicating with students4. Administrative tasks5. Ad hoc assignments

São Paulo-Området, Brasilien

1. Presentations at project meetings2. Customer relations3. Digital marketing planning4. Supervised ongoing marketing campaigns5. Updating and organizing the office files6. Examinees company's online presence

Kolding Området, Danmark

1. Spokesman for the Business Academy2. Behavioral interviews on educational affairs at on-campus and off-campus 3. Communicating with parents, students through different languages

Kolding Området, Danmark

1. Coordinator for International and Danish students2. Welcome students from all over the world3. Help with the accommodation4. Help with exploring the school facilities 5. Help the students to build network

Kolding Området, Danmark

1. Market analysis2. Coordinating events 3. Project planning 4. Participation in workshops in English and Danish 5. Primary and secondary research on "Customer Satisfaction"

Minimba, Leadership Development

Offshore Wind Basics, Excellent

Activities and Societies: Electricity, society, policy Offshore Wind in numbers Support structure and electrical infrastructure Design.

Professional Bachelor, International Sales And Marketing Management

Activities and Societies:1. Strategic foundation of the company 2. Customer as a starting point 3. Industry and competitors 4. Sales.

Applied Professional Degree, Marketing Management

1. Entrepreneurship 2. Innovation 3. Sales 4. Tourism management 5. Consumer behaviour 6. Statistics 7. Economics 8. Business Law

Business Management And Social Skills, National Management School

1. Effective communication skills 2. Training events and seminars 3. Problem solving 4. Entrepreneurship 5. Projects 6. Planning 7..

Modern Greek And History Of Arts

1. Modern Greek 2. English 3. Mathematics 4. History and Civilization 5. History of Arts