Considerable experience on Okta Identity & Access management cloud platform, offering support for enterprise-level customers. Hands on experience with Okta administration - solving challenges organizations face in implementing, maintaining and integrating cloud technologies into complex IT environments across heterogeneous operating environments. Leverage both technical depth and a customer-first mentality and the motivation to take the initiative to own and resolve customers' issues.Work experience:- supporting Identity Access Management solutions- Experience with AD, HRIS, LDAP, SSO (SAML, WS Federation, IWA)- cloud applications (O365, GSuite, Jira, Salesforce, Workday, ServiceNow, Splunk, etc.)- REST APIs, Postman, PowerShell- Active Directory 2008 R2 and higher, IIS- Write process or troubleshooting documentation for internal / external knowledge bases.- Provide guidance for MFA solutions (Device Trust with 3rd party MDM, Google Authenticator, U2F, YubiKey, RSA SecureID, Symantec VIP, Apple TouchID, Duo Security, SMS, Voice call, Okta Verify) - Fiddler, Wireshark, HAR analyzer, SplunkAchieving customer service objectives by:- Providing well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution and proper escalations paths- Collect information and document bugs with Engineering for product issues that are impacting customers.- Customer advocate for timely resolution of the problems reported - understand the environment/network/workflow and impact on business. Deliver against customer experience and efficiency targets.- Excellent analytical and organisational abilities.

Using my skills as a General Manager to successfully manage the team in social media strategic goals through the operational process and also providing high-value marketing for my clients.Implementing the project - performing the professional training of the fieldwork and back-office project team;Manage the internal team on how they execute social posting on several platforms with close attention to detail and an understanding of the client's needs.Managing data collection - Create a system to track, analyze and report quantitative metrics and performance insights, competitive analysis also make adjustments as needed in technical issues.Maintaining close communication with the client, requiring data used to develop strategies to drive fan engagement and build community.Performing administrative and technical tasks on each project team. Develop strategies to drive fan engagement and build community, engaging and interacting with followersDevelop relationships with external partners and community teamsPrepare and conduct technical training - ensure the quality and consistency of the content throughout meetings.Support best practices, voice, and visual identity for contributorsConceptualize and build social plans for the customers.Maintain a pulse on social trends and emerging platforms, evaluating potential opportunities for the team.

-Manage the internal team to search for different projects.-Collecting information and documenting bugs with Engineering for product issues that are impacting customers.-Identifying hardware and software solutions.-Troubleshooting technical issues.-Diagnosing and repairing faults.-Resolving network issues.-Monitoring the team and assisting with different tasks-Assisting the project manager with setting up goals and initiatives, new system capabilities, release plans, milestones, resources, training, risk factors, and status-Installing and configuring hardware and software.-Replacing or repairing the necessary parts.