Strategy & Planning- Design and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.- Manage IT&C department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.Operational Management- Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.- Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.- Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.- Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.- Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.- Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.- Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.- Oversee provision of end-user services, including help desk and technical support services.- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.- Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.- Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding IT&C activities.