⦁ deliver a positive customer experience by ensuring a smooth execution of the end-to-end shipment lifecycle;⦁ ensure all products and services are sold to the customer to maximize profitability;⦁ build tenable relationships with all stakeholders including offshore GSC teams;⦁ understand customers' business drivers, needs and requirements;⦁ handle incoming customer queries, issues and exception management.

⦁ ensuring the optimal development of origin-door, import-export transports, in order to provide the best quality services to the company's customers and achieve the established indicators;⦁ appropriate adjustment of the bidding and positioning method according to needs, explanation of delivery conditions, incoterm (EXW, FCA, FOB, etc. / prepaid or collect);⦁ creating and maintaining good working relationships with customers, suppliers, shipping lines, agencies and… Show more ⦁ ensuring the optimal development of origin-door, import-export transports, in order to provide the best quality services to the company's customers and achieve the established indicators;⦁ appropriate adjustment of the bidding and positioning method according to needs, explanation of delivery conditions, incoterm (EXW, FCA, FOB, etc. / prepaid or collect);⦁ creating and maintaining good working relationships with customers, suppliers, shipping lines, agencies and partners/collaborators in the field, for a strong portfolio;⦁ updating and negotiating the most prolific rates and managing container space to increase profitability in the agent-forwarder-client relationship according to different situations (blank sailing, pandemic, etc.);⦁ tracking, choosing and communicating internally-externally, in real time, available departures from managed ports;⦁ establishing and negotiating delivery conditions, terms and payment methods, within the limits established by the company's commercial policies and according to law;⦁ placing orders to agents, continuous monitoring of the entire process and ensuring the permanent flow of communication with the parties involved until the receipt of the goods;⦁ updating and centralizing consolidated volumes in managed HUBs and forwarding instructions for cargo loading, ensuring optimal use of console space;⦁ requesting and informing agents regarding the correct process for HBL / MBL / PAL;⦁ creation, management and updating of offers, shipments and consoles in CargoWise and operationally specific (Excel, Marine Traffic, etc.);⦁ sale, preparation and conclusion of insurance policies for goods;⦁ tracking and fulfilling the conditions for goods that require a special transport regime and obtaining the necessary certificates/approvals from the transshipment ports, respectively the ports of entry into the European Community;⦁ training new members to learn specific processes, team familiarization and integration within the company. Show less

⦁ risk management duties such as answering on behalf of the company through various means of communication, practicing problem solving in order to improve customer relations through negotiation and persuasion skills, managing crisis situations;⦁ cooperation with other departments (Legal, Quality, Sales, etc.) with the purpose of building a common position, resolve conflicts and manage complaints in various contexts;⦁ optimizing the marketing content and generating reports in order to… Show more ⦁ risk management duties such as answering on behalf of the company through various means of communication, practicing problem solving in order to improve customer relations through negotiation and persuasion skills, managing crisis situations;⦁ cooperation with other departments (Legal, Quality, Sales, etc.) with the purpose of building a common position, resolve conflicts and manage complaints in various contexts;⦁ optimizing the marketing content and generating reports in order to analyze data for further decisions;⦁ performance reviews and support for operational reviews which have major impact on the company's evolution;⦁ writing relevant content and coordinate its dissemination strategy through social media channels in accordance with the company's policy;⦁ generating reports with the objective of identifying the needs of the audience in order to develop new strategies and prevent potential problems;⦁ use of work platforms in carrying out specific activities: Microsoft Dynamics 365 CRM, SAP Retail, Lotus Notes IDM, Connect, Cisco Jabber, USU Knowledge Management, etc.;⦁ attending workshops, specialization courses regarding continuous development and improvement;⦁ testing the platforms adopted for the implementation of positive work measures;⦁ collaborating with various departments from different countries, finding ideas and testing programs to meet customer requirements;⦁ identifying and filling gaps or inconsistencies that affect the customer experience in the work process;⦁ communicating and collaborating with partner companies in order to achieve a common goal (for example, Glovo);⦁ maintaining an accurate and up-to-date view of the sales in order to communicate up-to-date information;⦁ updating and renewing the customer database of the company specific loyalty systems. Show less

⦁ organizing and updating the portfolio of offers for clients;⦁ identifying target clients through different communication channels;⦁ offer presentation, maintaining correspondence with current or potential customers;⦁ keeping and securing the historical database and the company's archive;⦁ support implementation and development of projects, specific tasks;⦁ providing logistical and organizational measures for the proper functioning of the company.

⦁ responsible for coordination and content writing within the project;⦁ managing news, articles, videos, interviews, analyzes on European topics;⦁ setting up, developing and maintaining a self-sustaining working group so that the online platform had a daily flow of information, news and current affairs analysis;⦁ coordination of authors and collaborators, correcting and editing articles before publication;⦁ ensuring interface and background management in Wordpress platform;⦁… Show more ⦁ responsible for coordination and content writing within the project;⦁ managing news, articles, videos, interviews, analyzes on European topics;⦁ setting up, developing and maintaining a self-sustaining working group so that the online platform had a daily flow of information, news and current affairs analysis;⦁ coordination of authors and collaborators, correcting and editing articles before publication;⦁ ensuring interface and background management in Wordpress platform;⦁ organizing events: competitions, conferences, thematic presentations;⦁ participation at conferences: teambuildings, exchange of ideas and good practices;⦁ coordinator and creator of events, implementation and dissemination on social media - Facebook, Twitter, etc.;⦁ collaborating author of articles at the cultural magazine (film, education, social);⦁ monitoring and interpreting user behavior through Google Analytics tools. Show less