Evaluate and process complaints / damage files distributed at national level that require expertise.Provide the necessary support at the HSEQ Manager's request to improve complaints / claims management processes and improve company-level performance.Elaborate internal instructions on complaints / damages process.

Real estate company, associate sales partner for the residential project 102 The Address by Caba Investment located in Bucharest, Sector 2, 102 Barbu Vacarescu Blvd.www.102theaddress.ro

Dealing at the highest standards with complaints reported by the customers to the Top Management Vodafone - CEO, CFO, CTO, Senior Directors Romania & Vodafone Group, balancing their needs and the business requirements by proposing resolutions that are favorable both to the customers and to the company.Ensure full support to Public Relations Department for all sensitive online complaints monitored through Twitter, Facebook, newspapers article, personal Blog or complaints sent to the official email address of the Public Relations Department.Strengthen the company top reputation with bloggers, influencers from media & social media, politics as well as with relevant business partners by keeping a constant dialogue with them.

Solving written complaints addressed by consumer and corporate customers, in compliance with contractual obligation and also in the agreed terms of the specific legislation, offering them a written answer on behalf of the Company.Solve the complaints after a thorough analysis of the details of the case, gather feedback, identify issues and propose solutions to improve the processes, procedures, products and services offered by the Company.

Offering online support through Vodafone Social media channels (Twitter, Facebook, blog articles); part of the first Social Media Support Team in Romania.

Solving the cancel request of the corporate clients by keeping them with the most suitable offers adapted to their need for communication and increase their loyalty, while maintaining a high level of quality and professionalism.

Solving the cancel request of the consumer clients by keeping them with the most suitable offers adapted to their need for communication and increase their loyalty, while maintaining a high level of quality and professionalism.

Providing quality support in the Customer Service Department for Business Market.

Providing quality support in the Customer Service Department for Consumer Market.