Mihai Simion Email and Phone Number

- First contact of the Smartbus team with several international accounts from North America, APAC and Europe and manage various projects simultaneously in the range of Automotive Industry, Pharmaceutical Industry, Beverages and Food production Industry, Financial Services; - Direct implication in updating and improving several processes documentation in the Smartbus team in order to reflect new company and market requirements; - Improved project timings by identifying the critical path and finding the less time consuming solution together with the functional team managers; - Lease with various clients regarding methodology, analyzing possible setbacks and providing the best solutions; - Act as main point of support for all the team members as well as projects in progress; - Creating strong cooperation relationships with clients and built a good communication network;- Successfully managed over 100 key projects that are of a strategic importance to the company clients;- Providing support and guidance to junior colleagues, regarding process and project applications;

- Coordinated and managed various types of projects from Adhoc, Concept test to Product test, Concept Evaluator and iOmnibus (Smartbus) in various sectors: banking, pharmaceutical industry, cosmetics and beauty industry marketing, public sector etc.; - Responsible for the development of the project timeline, as well as updating it according to the available resources and to the stakeholders' needs; - Lease with the client on methodology, analyzing possible issues and provides solutions or suggests changes where needed; - Responsible for managing the costs (planning budget allocation, cost calculation, financial reporting); - Close collaboration with other teams involved (Quotation, Programming, Quality Assurance, Media Processing, Coding) in order to provide the best and time effective solutions for each request; - Act as an adviser for the client and provide suggestions and solutions for better results; identifying risks and finding the best way to control and manage any possible setbacks or opportunities along with the project team; - Responsible for providing the customers with accurate final data for projects; - Responsible for cost management (budget allocation, cost calculation, financial reporting);

- Managed a portfolio of clients in online market research projects mainly from Germany and the United Kingdom; - Coordination and implementation of the project along with the support of the additional departments (Programming, Quality Assurance, Field Coordination, Data Processing, Media Processing, etc.) in order to provide the best and time effective solutions for each request; - Responsible for managing the costs of the project and if possible find the best cost effective solution;- Organize briefs for the team in order to communicate project’s objectives, analyze and clarify specifications, identify potential risks and provide solutions in order to avoid any further difficulties and increase efficiency;- Develop the project schedule and updating it according to the stakeholders' feedback and to the available resources;- Closely supervise the evolution of all stages of the project in accordance with company procedures and values; - Managed together with Senior and Expert project managers large and sensitive projects;

- Responsible for all public social media communication and official position of the sports association; - Analysis of offers and proposals from various commercial entities from the field, regarding sponsorship opportunities, collaboration and public statement releases; - Maintain a close collaboration with the other members of the directing board of the sports club regarding day-to-day matters and also long term planning; - Maintain a close relation and communication with the other members of the sports club, regarding club policies, conduct and sportsmanship guidance in the airsoft world;

- Offering support for digital sports devices, software applications, orders and repairs, contracts andbilling information via Call and Email; - Handling customer queries/complaints;- Awarded team incentives based on NPS, quality and workload;- Travel abroad to Finland and Belgium for product quality review meetings and perfecting clientservice experience;- Offered live coaching for other agents based on NPS and quality analysis;- Ensuring proper usage of tools and resources;- Solving customer care issues regarding billing information and contract details;