Mihai Daniel Ilinca Email & Phone Number

Bucharest, Bucharest, Ro

Bucharest, Bucharest, Ro

Overseeing the IT Operations Department in ENGIE Romania, encompasses administrative processes, IT infrastructure support and service delivery across all ENGIE Romania Group companies, aligning with the organization's core values and objectives.Leading the IT Infrastructure, Network, Telecom and Technical Client Services teams, ensuring that both team and individual performances consistently meet customer needs and service level agreements.I focus on the strategic management of IT operations budgets (CAPEX/OPEX), ensuring efficient financial planning and resource allocation. My role also involves the proactive management of licensing information, where I negotiate agreements to support current and future technology needs. Additionally, I manage various contracts, striving for optimal terms and discovering new opportunities to enhance service delivery and operational efficiency.Deeply committed to developing and motivating my team, providing clear objectives and feedback, promoting an environment of continuous improvement and innovation. My leadership fosters a culture where direct reports are encouraged to take ownership, achieve higher productivity and effectiveness, driving ENGIE Romania's technology operations towards excellence.

Bucharest, Bucharest, Ro

As IT Infrastructure Manager at ENGIE Romania I was responsible for managing the activities of both the IT Infrastructure and SAP BASIS teams.My key responsibilities included:- Strategic IT Management: Implemented ENGIE Group’s IT strategies and policies by tailoring them to the local business environment and needs, supporting the overarching goal of boosting business operations through strategic IT investments.- Budget and Cost Optimization: Planned and executed the budget for the IT Infrastructure Department, focusing on optimizing operational costs to maximize financial efficiency.- Operational Excellence: Delivered essential operational and management metrics to proactively monitor and measure the performance of established IT goals, processes, and services.- Stakeholder Engagement: Maintained regular communication with senior leadership and business partners to align IT services with business requirements and respond effectively to new demands.- Public Auctions and Technical Specifications: Defined technical specifications for public auctions in the support area and meticulously reviewed task books to ensure compliance and effectiveness.- Team Leadership and Development: Managed team resources and personnel to enhance performance. I was actively involved in staffing, recruiting, defining performance objectives, conducting periodic reviews, and facilitating career development opportunities for team members.- Training and Development: Crafted a training strategy that aligned with both the team’s and the organization's objectives, ensuring continuous professional growth and adaptation to evolving IT landscapes.

Bucharest, Ro

In my role as Infrastructure Team Lead at Accenture, I orchestrated the design and deployment of advanced IT infrastructure solutions tailored for a client in the banking sector, focusing on Storage Area Networks (SAN) utilizing Brocade/HP and virtual environments powered by HP/VMware technologies.Key responsibilities included:- Design and Implementation Leadership: Led the coordination and implementation of SAN and virtualization projects, significantly enhancing system performance and reliability.- Innovation in Processes: Developed new methods to improve the infrastructure team's effectiveness, optimizing workflows and enhancing operational efficiencies for the storage and backup areas. - Stakeholder and Relationship Management: Managed crucial relationships with clients, third-party service providers and internal teams, ensuring seamless communication and project alignment.- Technical Liaison: Acted as the primary coordinator between various technical teams, both internal and external, to facilitate effective collaboration and knowledge sharing.- Subject Matter Expertise: Served as the subject matter expert for storage solutions (HPe 3PAR), backup technologies (HP DataProtector, VEEAM), and VMware technologies (vSphere, SRM, VDP, etc.), providing critical insights and support to enhance infrastructure capabilities.- Documentation and Standards: Led the creation, updating and implementation of procedures, design blueprints and other essential technical documentation, ensuring compliance and up-to-date practices across projects.

London, Gb

As the Technology Services Manager for all BAT entities in Romania, I led a comprehensive suite of IT operations, significantly enhancing service delivery and infrastructure management across multiple divisions (BAT CBU, OBU, and BASSE).My role entailed the following responsibilities:- Team Leadership and Development: Directed the activities of level two support teams, overseeing recruitment, training, and performance reviews. I implemented technical and personal development programs to foster team growth and efficiency.- Service Delivery Enhancement: Maintained regular communication with Service Delivery Managers to ensure timely attention to support cases and implemented customer service policies that enhanced service quality.- Operational and Strategic Management: Developed strategies to improve service quality, productivity, and profitability. Managed third-party service provider relationships, ensuring compliance with contracts and industry standards.- Infrastructure and Security Projects: Led major projects including the migration of physical infrastructure to a virtual environment across all Romanian entities and the refresh of hardware infrastructure. I coordinated a security enhancement project for servers, identifying vulnerabilities and proposing corrective measures.- Innovation and Infrastructure Improvement: Proposed and supported the implementation of new infrastructure designs. Coordinated technical teams on various projects, such as OS upgrades, GPO reviews, Lotus Notes DBq implementations, storage upgrades (HP Left Hand, EVA, and 3PAR), and the introduction of a wireless network for office employees and guests. - Supplier and Compliance Management: Actively managed supplier performance, focusing on support and technical service levels, while serving as the point of escalation.

London, Gb

In my role as SEEA IT Services Coordinator at British American Tobacco, I was responsible for overseeing the Network and System Administrators across the South East Europe end markets, including Romania, Bulgaria, Serbia, and Albania.My key duties and achievements included:- Operational Leadership: lead the general maintenance of technical devices, network equipment and virtual infrastructure, ensuring robust Active Directory management and efficient server deployment.- System Reliability and Performance: Enhanced system reliability and performance by enforcing quality standards, reducing unexpected downtime, and ensuring all operations aligned with customer needs.- Process Improvement: Proactively identified opportunities and recommended solutions to optimize and improve existing business processes.- Project Coordination: Played a pivotal role in several key IT projects:• Infrastructure Virtualization: Led the design and implementation of migrating physical infrastructure to virtual environments in Serbia, enhancing operational efficiency.• Active Directory Redesign: Coordinated a comprehensive redesign of the AD structure across all end- markets, improving system organization and security.• Network Security Enhancement: Improved network security by upgrading local routers and firewalls, safeguarding data integrity and compliance.- Collaborative Initiatives: Assisted in various projects and special initiatives as assigned by my Line Manager, contributing to broader IT strategy and implementation efforts.

London, Gb

During my tenure at British American Tobacco, I progressed from IT Technician to Network Administrator, contributing to the IT department's success through robust technical support and network management.In my initial role, as an IT Technician, I was responsible for testing and diagnosing equipment, providing hardware and software support, installing software on various devices including laptops, desktops, and PDAs, and handling fault finding and necessary repairs or replacements.As I transitioned to Network Administrator in my second year, my duties expanded to: - Network Optimization: Ensuring the network operated at optimal levels through the administration of Windows servers (2000, 2003, 2008) and Domino (Lotus Notes) servers, as well as managing firewall, proxy, and VPN settings.- IT Security Management: Taking overall responsibility for the company’s IT security, including the management and deployment of software using Altiris and the creation and modification of Active Directory, Blackberry, and email accounts.- Executive Support: Providing direct support to the Top Management Team with software such as Webex, SAP, facilitating videoconferencing sessions etc.- Global Collaboration: Collaborating closely with the Global Service Desk (GSD) Team to address and resolve global IT issues and challenges.This role enabled me to develop foundational skills in IT support and network management, preparing me for further responsibilities in the technology field.

In my role as Junior Consultant at Quality Expert, I was instrumental in enhancing financial management and quality assurance processes.My contributions spanned several key functions:- Financial Data Management: responsible for collecting and disseminating financial data across departments, performing trend analyses, and delivering managerial reporting to aid in strategic decision-making. I provided detailed expense budget reports to department managers and synthesized financial data from regional sources to assess its impact on business operations.- Quality Assurance and ISO Certification: I played a pivotal role in creating essential documentation for ISO certifications for several clients, including ISO 9001 and 27001 and developing organizational and process maps to streamline operations and ensure compliance with international standards.- Data Extraction and Process Design: designed and developed processes for extracting data from legacy systems and production databases, ensuring that these processes adhered to service level agreements concerning data timeliness and frequency.- Network Management: managed the planning, scheduling and implementation of network hardware and software maintenance and upgrades for clients, enhancing system reliability and performance.This position allowed me to develop a solid foundation in financial and quality management systems, providing me with essential skills and insights into data handling and process optimization in a business environment.

Master Degree, Marketing And Business Negotiations

Accounting, Business Administration And Management, General

Mathematics, Mathematics