-Troubleshoot hardware or software problems, identify the root cause and provide an effective solution within contractual SLA time;-Perform fault handling and implement corrective actions by having direct contact with 3rd parties (hardware or software vendors) to ensure problems are solved within the expected time frames.-Apply daily routine monitoring and health checks on the OSS systems-Participate in new projects activities, by providing input, implementing or verifying… Show more -Troubleshoot hardware or software problems, identify the root cause and provide an effective solution within contractual SLA time;-Perform fault handling and implement corrective actions by having direct contact with 3rd parties (hardware or software vendors) to ensure problems are solved within the expected time frames.-Apply daily routine monitoring and health checks on the OSS systems-Participate in new projects activities, by providing input, implementing or verifying improvements in processes and work instructions, verifying configuration changes.-Develop custom scripts for the automation of certain operational tasks and service monitoring -On-call dutyEquipment:-Ericsson OSS RC 18 -Ericsson Storage product -Veritas Netbackup Solution-Small integrated ENM 19.4-Ericsson CEE - Cloud Execution Environment 9.6-Openstack Cloud Environment-Ericsson Blade Server Platform Infrastructure (BSP 8100)-Network Functions Virtualization Infrastructure ( NFVI)-Hyperscale Datacenter System 8000 (HDS8000)-Software Defined Networking (SDN)-Software Defined Infrastructure (SDI)-Ericsson Cloud Container Distribution(ECCD)Technologies:-Google Cloud Platform-Linux KVM-Docker-Kubernetes-vSphere-ESXI-VMware-Veritas NetBackup, Avamar, EMC Show less

Performing continuous service, status and performance monitoring to proactively detect possible failures and act upon them to ensure 2nd level restoration and recoveryDaily preventive checks on the systems in scope by:Monitoring of daily/monthly flows, processes and alarms.- Take action in case of issues (failed, incomplete, faulty executions)- Perform operation and maintenance of the applications, data bases, servers in the scope of the delivery to ensure a proper… Show more Performing continuous service, status and performance monitoring to proactively detect possible failures and act upon them to ensure 2nd level restoration and recoveryDaily preventive checks on the systems in scope by:Monitoring of daily/monthly flows, processes and alarms.- Take action in case of issues (failed, incomplete, faulty executions)- Perform operation and maintenance of the applications, data bases, servers in the scope of the delivery to ensure a proper functionality.Ticket handling by:- Constantly check ticketing queues, take the tickets in charge and act upon them in the agreed Service level agreements (SLA)Solve claims received via email by:- Checking emails constantly, take them in charge and act upon them in the agreed SLA.- Keeping a positive attitude towards counterparts and provide constructive feedback, detailed activity explanations when asked .- Communicating task execution status and progress and inform proactively whenever a blocking point or imminent delay is foresee.Business/Application analysis, defect management, data cleanings installation, testing (depending on application) and execution. e2e checks within delivery scopeTrend and data analysis and 2nd Level problem management activities.Change Management activities. Involvement in necessary planned works. Assures support during systems and applications upgrades and installations during User Acceptance Tests, performs sanity checks. Gather business understanding from the documentation related to the releases. Insert the impacts correctly and in time.Scripting, automation and optimization activities according to the delivery needsOffers on-call support outside business hours. Ensures a proper handover towards the on-call during business hoursContributes in mentoring and training new people in the teamParticipates in Knowledge Transfer activities (also on customer premises) Show less

- Daily operations activities on our customers' networks across Europe.- Ensure network stability and performance.- Preventive health check.- Traffic and KPI analysis.- Trouble handling.- Incident handling.- Interface with Ericsson Support organisation.- 24/7 on-call support (once a month).- Scripting, programming, tool development for internal needs.

- Identifying and solving fixed telephone situations for legal person- Configuring voice equipment: Tainet, Audiocodes, ZTE, Gpon, Huawei- Maintenance of voice circuits and voice services- Performing works on the Alcatel plant

- Assigning numbering to residential customers-Identifying and solving fixed telephone situations for residential customer- Escalating complains which were outside voice support area of competence;

- Maintaining direct customer relationships by phone or email- Solving requests and situations claimed by the client-Performing checks on customer-owned equipment and a infrastructure- Direction of unresolved requests to authorized departments -Making and managing a written record of customer interaction by registering the vouchers and the measures taken - Check customer requests