Mihail Kuznetsov Email & Phone Number

Program management: provided the profitability of the program of more than 90%, provided the growth of the project portfolio by 10% per yearDelivery management: provided delivery on time and fulfillment of all contract conditions for 5 large projects (telecom, e-commerce, medicine, finance) with an annual budget of more than 1 million for each.

• 40+ QA engineers on unit60+ QA engineers and managers on 4 projects with 4 services and in various locations: automation, performance, data testing, tech-writing
• Resource Management: interviewing, hiring, adaptation, resource planning, project staffing, development plan and SMART goals preparation, facilitation of progress meetings, team buildings
• Key Account Management: development account program, reputation, customer satisfaction, benefit of our work for the client
• Project Management: managing budgets, building testing strategy for the projects, coordinating teams working activity and investigating customer’s pains, needs and developing the optimal solution.
• Additional roles and activities:Qualification ManagerRFX CoordinatorInternal Auditor

• Managing a QA team of 70+ QA Leads and Engineers. The team is distributed in 6 locations
• Transformation one big team to a several cross-functional team with QA Engineers, QA Automation Engineers, DevOps Engineers and BAs. Engineers from 3 different companies.
• Fulfillment of contractual obligations and expectations of the client for the project
• Long-term budget planing and control
• Performing an efficient team members rotation process
• Tracking project statistics and KPI's

• QA Project Management with teams of 10+ people
• Developing and monitoring of the implementation of QA Plan (test strategy, processes, terms, communication, tests)
• Day-to-Day monitoring and control the implementation by the project team of tasks (quality, efficiency, productivity)
• Planing, managing and control the project budget
• Reviewing project documentation
• Leading defect triage meetings

• Tasks Management for the Team of 5-10 people
• Manual Testing
• Test efforts estimation
• The allocation of resources, setting and prioritization of tasks
• Created and managed test plans and test execution schedules
• Supervised and directed the creation of test scenarios and test sets

• Manual testing
• Bug localization and logs analysis
• Analysing results of auto-tests runs and supporting of automation engineer
• Requirements validation and forming (architecture, analytics and business requirements)
• Communication with the customers, project managers, analysts, architects and development team
• Reporting and analysis of the test results and product quality

• Management of the maintenance and development of branch IT processes (7 sub-branches and 20+ service points)
• Supervise and manage external contractors
• Coordinated and supervised team of 3 engineers
• Management for such processes as desktop and network refresh, software upgrades, application packaging and deployment tools, IM system upgrades, telephony system upgrades, and database migrations
• Budget planning of needs and operational costs for maintaining network infrastructure
• Responsibility for implementing and maintaining internal information security standards

• Support and development of IT infrastructure (25+ servers and 500+ workstations)
• Administration of servers, data storage systems (configuration, monitoring, troubleshooting)
• Setup and control of network equipment, local network, Internet access
• Monitoring the status and availability of services, equipment
• Building вackup and recovery plan, virtualization systems

• Maintenance of an online banking system (100+ end-users in online support)
• Problem solving
• Technical support
• Integration into the customers IT infrastructure
• Contracting

Bachelor’S Degree, Information Technology

Bachelor’S Degree, Business/Managerial Economics