Mihail Kuznetsov Email & Phone Number

Program management: provided the profitability of the program of more than 90%, provided the growth of the project portfolio by 10% per yearDelivery management: provided delivery on time and fulfillment of all contract conditions for 5 large projects (telecom, e-commerce, medicine, finance) with an annual budget of more than 1 million for each project.Pre-sale activities: regular participation in exhibitions and conferences. 80% of lead-requests turn into a contract. Projects launch: launched more than 10 large projects (with team size from 10), team staffing, set up processes, solved operational problems.Team staffing: recruited teams from 30 to 60 engineers of different qualifications. Grow up 10 senior managers from juniorsProcess optimisation: increasing profitability and efficiency by more than 20%Key account management: led the company to the the first supplier for 3 companies from the top 20 according to RBC 500, increased the team 3 times in six months, from 7 to 21 engineers

40+ QA engineers on unit60+ QA engineers and managers on 4 projects with 4 services and in various locations: automation, performance, data testing, tech-writing▪Resource Management: interviewing, hiring, adaptation, resource planning, project staffing, development plan and SMART goals preparation, facilitation of progress meetings, team buildings▪Key Account Management: development account program, reputation, customer satisfaction, benefit of our work for the client▪Project Management: managing budgets, building testing strategy for the projects, coordinating teams working activity and investigating customer’s pains, needs and developing the optimal solution.▪Additional roles and activities:Qualification ManagerRFX CoordinatorInternal Auditor

▪Managing a QA team of 70+ QA Leads and Engineers. The team is distributed in 6 locations▪Transformation one big team to a several cross-functional team with QA Engineers, QA Automation Engineers, DevOps Engineers and BAs. Engineers from 3 different companies.▪Fulfillment of contractual obligations and expectations of the client for the project▪Long-term budget planing and control▪Performing an efficient team members rotation process▪Tracking project statistics and KPI's▪Up-sale projects estimation and commercial proposal preparation▪Liaised with business and technical stakeholders to ensure the balance of quality, time and expense was maintained▪Risks management

▪QA Project Management with teams of 10+ people▪Developing and monitoring of the implementation of QA Plan (test strategy, processes, terms, communication, tests)▪Day-to-Day monitoring and control the implementation by the project team of tasks (quality, efficiency, productivity)▪Planing, managing and control the project budget▪Reviewing project documentation▪Leading defect triage meetings▪Reporting to customers and internal users▪Contract negotiations▪Risks management▪Gather feedback▪Organization and facilitation of meetings/retrospectives

▪Tasks Management for the Team of 5-10 people▪Manual Testing▪Test efforts estimation▪The allocation of resources, setting and prioritization of tasks▪Created and managed test plans and test execution schedules▪Supervised and directed the creation of test scenarios and test sets▪Creation of instructions and training manuals about different system components▪Mentorship of new employees for the project▪Trained business users in testing methodologies and test/bug tracking system▪Liaised with stakeholders, business users and project team to ensure that an adequate level of testing was performed▪Defined test scenarios from business processes and supervised test analysts and business users in the creation of detailed test cases▪Communication with Developers, Support Engineers and Architecture Engineers

▪Manual testing▪Bug localization and logs analysis▪Analysing results of auto-tests runs and supporting of automation engineer▪Requirements validation and forming (architecture, analytics and business requirements)▪Communication with the customers, project managers, analysts, architects and development team▪Reporting and analysis of the test results and product quality

▪Management of the maintenance and development of branch IT processes (7 sub-branches and 20+ service points)▪Supervise and manage external contractors▪Coordinated and supervised team of 3 engineers▪Management for such processes as desktop and network refresh, software upgrades, application packaging and deployment tools, IM system upgrades, telephony system upgrades, and database migrations▪Budget planning of needs and operational costs for maintaining network infrastructure▪Responsibility for implementing and maintaining internal information security standards▪Managing business continuity as a 2nd line of support▪Setup and support of a network of ATMs and payment terminals▪Managed third party suppliers

▪Support and development of IT infrastructure (25+ servers and 500+ workstations)▪Administration of servers, data storage systems (configuration, monitoring, troubleshooting)▪Setup and control of network equipment, local network, Internet access▪Monitoring the status and availability of services, equipment▪Building вackup and recovery plan, virtualization systems

▪Maintenance of an online banking system (100+ end-users in online support)▪Problem solving▪Technical support▪Integration into the customers IT infrastructure▪Contracting

Bachelor’S Degree, Information Technology

Bachelor’S Degree, Business/Managerial Economics