• Maintenance and administration of corporate IT infrastructure supporting Managed Services and Cloud clients.• Managing shared cloud domain infrastructure including Domain Controllers, Exchange servers, SQL servers, Citrix Farm and Cloud Portal, etc.• Monitoring environment using Veeam, SCCM, AVG Managed Workspace and Lansweeper. Monitoring and responding to tickets created and assigned in Autotask.• Deployment, maintenance and monitoring of Citrix Farms and managed servers hosted on Xen, ESX VMware and Hyper-V clusters.• Publishing application for Aaas clients using XenApp 6.5.• Deployment and management of ESX VMware, Hyper-V and Xen hypervisors and all supporting network infrastructure.• Providing technical support and training for AaaS and SaaS clients.• Provisioning of virtual servers, P2V and V2V migrations and consolidations.• Managing on-site and off-site replication and backups using Appassure (Replay), VMX and BackupExec.• Managing iSCSI SAN infrastructure based on Dell EqualLogic and Synology units.

• Responsible for design, implementation, support and administration of IT infrastructure required to accommodate over 120 business clients.• Responsible for maintenance of HP Proliant and Dell Servers, Cisco network equipment (switches, routers, firewalls), tape libraries, Terminal console infrastructure, HP and Dell workstations, SAN Brocade fabric switches, NAS, KVM switches, etc.• Responsible for creation, testing and maintaining universal OS images for desktops and servers• Technical assistance to clients during the planning process, implementation, Business Continuity testing and Disaster Recovery, including second and third level problem determination and resolution for Intel servers and workstations, network, LAN, WAN, SAN connectivity, tape drives and libraries, various backup/recovery software packages, KVM over IP, remote access, etc.• Created process documentation and executed Managed Procedures for business clients (turn-key migrations and recovery) using TSM, NetBackup, EVault, Acronis, BrightStor, Commvault, EMC Networker and HomeBase, Novell PlateSpin, etc.• Coordinated activities performed at time of Business Continuity and Disaster Recovery testing including support during actual Disaster Declarations.• Supported over 30 Disaster Declaration and thousands of BC and DR tests. Performed reviews of Disaster Recovery plans and procedures for business clients and recommended action items. • Performed advanced recovery and troubleshooting for AD servers, Exchange, SQL servers and clusters, VMWare and Citrix farms, etc.• Designed and implemented standards and automatic processes to lower TCO.• Designed and developed in-house Rapid OSD for Servers, Desktop Operating System Deployment solution for over 100 customers, Centralized KVM over IP solution with remote access, etc.• Designed, developed, tested and implemented process for rapid migration of Windows based platforms to dissimilar hardware including P2P, P2V and V2P migrations.

• Maintenance and administration of corporate IT infrastructure including servers, Windows and Apple workstations, PBX, network switches, routers, firewalls, etc.• Planned and executed various projects including migration of corporate NT domain to native Active Directory, OS platform consolidation and rollout of Windows XP, consolidation of network services (DHCP, DNS, WINS) deployment of Remote Installation Servers tied to AD, CRM integration, Citrix MetaFrame upgrade, implementation of Unified Messaging, VPN remote user access, implementation of centralized Antivirus security platform.• Improved existing backup schedules, conducted Disaster Recovery testing on-site and off-site, introduced centralized user backup solution using existing infrastructure.• Performed various hardware upgrades, elevated necessity and consolidated unified messaging with remote access for handheld users, upgraded network switches and designed secure Wireless Bridge for nearby warehouses.• Conducted “no downtime” upgrade of corporate E-mail Server• Conceived and managed creation of PDF Reporter based on extracted data without budget allocated spending on supplemental reporting tools.• Postponed End of Life for aged equipment and multiplied ROI by balancing and forecasting corporate short and long-term needs in both hardware and software.• Monitored and optimized use of network switches and phone system.• Adjusted IT requirements, documentation, policies and standards to conform ISO 9001.• Provided all levels technical support and training for corporate users.• Designed and implemented intranet based IT ticketing system with KB and FAQ.

• Created, tested and distributed packages for OEM preinstalled Windows OS and supplementing software.• Installed network solutions for home and business users.• Provided training for corporate technical support personnel.• Installed and upgraded various versions of Windows OS and supplementing software packages.• Troubleshot hardware and software issues.• Provided customer support and training on site and over the phone.

• Provided consulting services and Level 2 support for contracted companies.• Configured and tested network solutions for business use in mixed environments.• Responded to user inquiries, trained users on the capabilities of new and existing systems.• Organized and monitored installation and configuration of Apple Macintosh systems for business users.• Troubleshot hardware and software issues.