Mihai Soroceanu Email & Phone Number

Sibiu, Romania

Strategic Vision:- Deliver technological solutions that elevate operational efficiency and enhance user experience.Ensure alignment with the broader strategic vision of the organization.Legacy System Management:- Oversee the performance and enhancement of our existing infrastructure.Utilize Windows Server, AppDynamics, and PowerBI for meticulous analysis and proactive issue resolution.Cloud-Based IT System Implementation: - Spearhead the transition to a state-of-the-art cloud-based IT system.Architect a robust and scalable cloud infrastructure using Kubernetes, Docker, Helm, and Microsoft Azure.Collaboration and Communication: - Work closely with cross-functional teams to align project objectives with organizational goals.Facilitate troubleshooting and orchestrate seamless deployment of microservices in the cloud.In summary, my role as a Subject Matter Expert encompasses navigating the complexities of both legacy and cutting-edge technologies, ensuring a harmonious coexistence that propels our organization forward into the era of modern IT solutions.

Application Maintenance: - Proactively monitor, troubleshoot, and maintain the health of critical applications.Implement preventive measures to minimize downtime and ensure continuous system availability.Technical Support: - Act as the primary point of contact for end-users, addressing queries and resolving technical issues promptly. - Collaborate with development teams to provide insights for continuous improvement and bug resolution.Incident Management: - Efficiently manage and prioritize incidents, ensuring timely resolution and minimal impact on business operations. - Conduct thorough root cause analysis to prevent recurring issues.Documentation: - Maintain comprehensive documentation for troubleshooting procedures, issue resolution, and system configurations. - Contribute to knowledge base articles for internal and external use.

Cluj, Romania

User Assistance: - Serve as the frontline support for end-users, addressing technical queries and providing timely solutions. - Guide users through troubleshooting procedures and ensure effective problem resolution.Issue Escalation: - Collaborate with internal teams to escalate complex issues and facilitate efficient resolution. - Provide detailed incident reports and contribute to root cause analysis.Product Knowledge: - Develop and maintain an in-depth understanding of our products, features, and integrations. - Contribute to the creation of user guides and FAQs to enhance customer self-help resources.Continuous Improvement: - Identify recurring issues and collaborate with the development team to implement long-term solutions. - Actively participate in knowledge sharing sessions and stay updated on industry trends.