- making main campaign concept (key visual, headline, offers for customers, communication channels and media buying);- making landing pages (layout, copy,visuals, arrangement of elements) and updating the site inWordPress- creating a monthly social media plan, copy and visual posts- organizing photography for events, networks and website- organizing and promoting enrollment and social events- creating and sending a newsletter every month- creating FB/Instagram ads (visuals, copy, target group, parameters in the Meta business suite and monitoring the results)- creating copy and visuals for Google ads- databases management in AirTable and direct sale, communication with lids and Club members- planning and delegating tasks, creating procedures and knowledge base in Notion- communication with the sports equipment manufacturer, printer shops, designer, web developer and others suppliers- looking for the best offer for the creation of promotional products and providing the necessary support to the supplier- cooperation with relevant brands (Beosport, Intersport), providing the necessary support in creationshared visuals, copy, advertising, promotional materials, workshops, etc.- monitoring monthly expenses and invoices, working with SEF, issuance of pro-invoices, advances, invoices, checks- payment of supplier and all other invoices- work with the accountant (invoices, contracts, statements etc)

I am responsible for:- making main campaign concept (key visual, headline, offers for customers, channels and media buying);- making landing pages (wireframe, copy, visuals, registration form);- working on updates on web site in admin panel;- creating social media monthly plan, copy and visuals;- organizing and promoting educational events;- creating and sending newsletters;- making FB/Insta. ads (visuals, copy, target group, placement, time, budget in Business manager);- creating visuals and copy for Google ads;- defining annual marketing budget and keeping track on monthly expenses and invoices;- communication with other agencies, printing shops, designers, web developers and vendors;- looking for the best offer for making promotional products, sending suggestions and graphic elements;- cooperation with relevant brands, providing all necessary support in creating mutual visuals, copy, ads, promotional materials, workshops;- researching and making cooperation with relevant influencers;- doing competition research;- making and developing an avatar, buyers path and sales funnel.

What was my job?- Providing the best shopping experience all the time; - Increasing sales and profit through active sale/additional sale and best fashion solutions for customers needs; - Changing commercial priorities; - Analysis of current sales and directing activities towards improving business results through changing positions and types of items; - Maintaining the profitability of commercial priorities (top sold pieces, best sold pieces);- Fashion offers presentation, new collections and collaboration combinations for additional sale (get the look); - Performing merchandising duties on the sales floor (department rehanging and refreshing); - Arranging garments attractively on racks, shelves, tables and baskets in order to increase sales and profit; - Locating merchandise for shoppers; - Unloading and organizing inventory, garments and accessories reception, garments and accessories storage unit organization (ABC system);- Operating cash registerWhat skills I have learned or improved on this job?I have improved my organizational skills; self motivation and other team members motivation principles; analytical skills with understanding what needs to be changed; priorities making skills and possible challenging situations recognition with timely response. Also I have improved flexibility and agility in working with people.

What was my job?- Leading, coaching, mentoring, managing, supporting and developing a team of sales co-workers with clear communication and by personal example;- Making SMART goals aligned with business KPI’s for fiscal year; - Doing P&D talks (Performance and Developing talk) twice a year with frequently development follow up if necessary for each member of a team;- Delegating tasks, taking responsibility for results and doing follow up of realized activities;- Enabling behavioral change and motivating team members to be agile as much as possible;- Mentoring new colleagues through Buddy approach;- Providing sales intro training to new colleagues; - Making long-term sales business goals with department manager; - Working on strategic ways of achieving business goals by changing sales priorities or sales locations and on adequate sales steering strategies with active selling approach to maximize income; - Optimizing goods forecast and availability through all technical channels; - Following the competition prices/offers and making business follow up reports;- Acting upon customer feedback;- Recognizing good customer service and taking appropriate action to avoid repeated challengesWhat skills I have learned or improved?I have learned leading, coaching, mentoring, managing and organizational skills, self motivation and other team members motivation principles, analytical skills with understanding what needs to be changed, also I have developed high attention to details in work, priorities making skills and possible challenging situations recognition with timely response, team orientation with feedback on a regular basis.

What was my job?Finding new and creative ways to improve customer experience, monitoring business processes and pointing on better ways for convergement business decisions and processes with customer needs, permanent colleagues education about how to improve customer experience, fostering and development of good CEX modes and behavior.What I have learned?I developed customer care skills, knowledge about customer life cycle, advanced customer experience methods, working experience in different CRM systems, multitasking work skill in fast paced environment, flexibility with learning. Additionally I have made very strong customer experience background, have gained problem solving skills, multitasking skills, active listening and filtering customers issues through relevant problem solving questions, persistency, consistency, great communication and presentation skills, experience in teamwork in large teams and with other teams in company.

What was my job?Using MNP monitoring tool skills, SAP tool skills, AFS tool skills, BSS tool skills, Remedy tool skills, Back office skills in order to provide correct finalisation and activation of MNP processes.What I have learned?I developed customer care skills, knowledge about customer life cycle, advanced customer experience methods, working experience in different CRM systems, multitasking work skill in fast paced environment, flexibility with learning. Additionally I have made very strong customer experience background, have gained problem solving skills, multitasking skills, active listening and filtering customers issues through relevant problem solving questions, persistency, consistency, great communication and presentation skills, experience in teamwork in large teams and with other teams in company.

What was my job?Creating offers to restore consumer contracts, taking preventive actions in order to retain customers and their contracts by using TNPS system, Retention and Renewal offer system and excellent presentation skills.What I have learned?I developed customer care skills, knowledge about customer life cycle, advanced customer experience methods, working experience in different CRM systems, multitasking work skill in fast paced environment, flexibility with learning. Additionally I have made very strong customer experience background, have gained problem solving skills, multitasking skills, active listening and filtering customers issues through relevant problem solving questions, persistency, consistency, great communication and presentation skills, experience in teamwork in large teams and with other teams in company.

What was my job?Answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.What I have learned?I developed customer care skills, knowledge about customer life cycle, advanced customer experience methods, working experience in different CRM systems, multitasking work skill in fast paced environment, flexibility with learning. Additionally I have made very strong customer experience background, have gained problem solving skills, multitasking skills, active listening and filtering customers issues through relevant problem solving questions, persistency, consistency, great communication and presentation skills, experience in teamwork in large teams and with other teams in company.

What was my job?Successful running of the warehouse by providing effective administrative support, process paperwork and enter data into the system accurately and in a timely manner, ensure all records and filing is kept up to date and in an orderly manner, execution of various stock business on a regular basis.What I have learned?Analytical and organizational skills, strong data reporting and text/presentation writing skills, administrative support skills and communication with internal and external business associates.