Boris Mihajlovic Email & Phone Number

Bringing new insights into clients business by implementing modern Business Intelligence, Data, Analytics practises.Responsible for setting up reporting, data management and quality control and flow, data visualization, usage tracking and security policies.Utilizing modern technology stacks, from Oracle Analytics to Microsoft PowerBI and Tableau for front end visualization and analytics tools, various databases and data transformation technologies.

Belgrade

Areas of Responsibility:• Facilitating move to next gen analytics, including self service analytics, automated infographics, KPI performance management• Introducing AI and forecasting into daily business as usual• Constantly driving unification of business data across dimensions and definitions• Created custom fit-for-purpose visualizations and infographics for companies top management and key board meetings• Greatly improved data quality across subject areas, introducing business firewalls, data enrichment, quality control checkpoints,…• Working with security professionals into data consumption tracking within company and on mobile devicesMain Achievements:• Introduced next gen reporting• Empowered business for self service analytics• Implemented new unified subject areas of reporting• Exposed businesses to new technologies of AI, predictions,...

Belgrade, Serbia

Areas of Responsibility:• Identified and consolidated KPI hierarchies with major stakeholders (Upstream, Refinery, Oil Field Services, Sales and Distribution, Energy, Petrochemicals, Health Safety and Environment, Finance) • Transformed and Designed visuals and interactions with KPI reporting for BoD from excel spreadsheets to easy to use and instantly understandable infographics• Implemented data flow from back end systems and data entry to BI and EPM reporting systems. Ensured consistent and reliable data, checks and verification processes• Educated C-level management for smooth transition into new BoD meetings• Created and implemented KPI methodology• Facilitated Change Management process for several BI solutions within the company• Constantly driving unification of business data dimensions and definitions• Managed team of 6-10 to deliver hundreds of new dashboards for all business areas and ongoing business reorganization• Created custom fit-for-purpose visualizations and infographics for companies top management and key board meetings• Rapidly delivered key insights during covid crisis with key insight into receivables/payables, customer and supplier oversight, credit scoring, ...Main Achievements:• Established top management KPI reporting and structure, facilitating BoD meetings across enterprise and subsidiaries• Identified and consolidated >600 KPI’s across business areas on top level and up to 6000 drilldown KPI's, subsidiaries and supporting business processes • Created custom interactive infographic for BoD meetings, integrated into company BI systems, with data entry and validation controls

Belgrade

Areas of Responsibility:• Overall project management; stakeholder management; requirements definition; solution implementation lifecycle; testing and adoption with business verticals; quality assurance and triage; handover to ops; change management and rollouts• Facilitated regular Steering Committees and PMO boards• Lead NIS IT and BI teams (12 members), integrating team deliveries with project business and IT teams, enabling efficient knowledge transfer and team development, ensuring smooth handover from project to day-to-day operations• Coordinated program and project plan across work streams, ensuring no collisions in line of work are made and reporting business process are reengineered by business consultants, requirements and needs are collected, implemented, tested and verified by QA on the project, thus enabling 100 consultants to be effective• Enrolled 400+ business users in using and reporting via newly implemented BI system, ensuring system adoption and use• Created comprehensive usage tracking system for BI needs in company, harmonizing 900+ reports into 500’s with continuing reporting process evaluation and adaptation• Enabled business self-service for reporting and analytics needs• Managed budget and investment for BI needs Main Achievements:• Lead transformation in BI reporting in enterprise• Created IT and Business strategy for BI and reporting with continuing revisions• Orchestrated integration with corporate SAP ERP, validating 21 technical solutions and ideas to ensure 0 downtime an 0 risk, while maintaining sufficient reliable data for reporting• Managed tendering, negotiations, contracting with 4 system integrators, solution and hardware vendors, Q&A and business consultant companies all to be delivering in parallel streams of work; SLA, support and change management processes

Belgrade

Areas of Responsibility:• Managed tendering, negotiations, contracting with system integrators; SLA, support and change management processes • Created IT and Business strategy for Document Management • Overall project management; stakeholder management; requirements definition; solution implementation lifecycle; testing and adoption with business verticals; quality assurance and triage; handover to ops; change management and rollouts• Ensured value in process automatization, transparency in document management and approvals with Internal Affairs and Corporate Security divisionsMain Achievements: • Transformed document management business processes, incoming and outgoing document handling, order documents workflows, contract and invoices workflows• Implemented Document Management System, OCR and scan systems, approval process and mail integration system (Microsoft Sharepoint customized solutions, Documentum Captiva…)• Prepared and implemented scan of legacy paper document archive (more than 43Km of archive documents from 1960’s onward)

Belgrade

Areas of Responsibility:• Held pre-sales and sales presentations, expanding CRM and BI area of operations• Lead CRM/BI team of 5 consultants, providing team development in technical and business knowledge• Go to expert for CRM, DM, BI areas, including, but not limited to Oracle SQL server, Warehouse builder, Data Integrator, Oracle BI, EPM, Essbase, Hyperion Planning• Developing improved sales pipeline for PS projects and implemented it in CRM system, enabling much more accurate revenue and opportunity forecasting, improving PS division cash flow and efficiency• Prepared yearly industry open presentations on CRM and BI areas, organized by vendorsMain Achievements: • Implemented Oracle Siebel CRM for telco industry in Telenor Montenegro (Locally 300 employees, 20 retail outlets, Revenue: €XX M). Created comprehensive design study, gap-fit analysis, retail organization changes recommendation and sales force automation changes, marketing and campaigning improvements, service automation and document management integration and automation, automatic provisioning to billing and network control systems. o Executed seamless switch to new system and data migration for several million customer subscriptions with 0 downtime.o Envision and implemented automated system for document generation (customer requests, changes and contracts) and integrated document management and legacy customer data into CRM system for sales, call center and field representatives access.• Implemented Oracle Siebel CRM for professional services in Comtrade group, encompassing core system integrator business in integrated and transparent system, starting from lead generation, to lead-opportunity conversion for PS and retail, to sales pipeline and revenue forecasting, to contracting and execution, to billing, timesheet management and support service. Created comprehensive reporting systems, integrating all data into single point of truth for all management and financial consolidation reporting.

Areas of Responsibility:• Held numerous pre-sales and sales presentations, driving CRM and BI sales, resulting largest enterprise CRM project in Serbia• Go To expert for CRM, BI, DMS domain knowledge for Infor CRM, Microsoft Dynamics CRM, Microsoft SharePoint, Microsoft SQL Server (including SSIS and reporting services), Documentum, Open Text Livelink, IBM Cognos, IBM WebSphere Portal• Solution implementation technical lead, coordinating with multiple parties of subcontractors and client IT and business teams, delivering project on time and budgetMain Achievements: • Implemented Infor Epiphany CRM system in Banca Intesa Beograd, (Data for 2008, 3k employees, €69M revenue, 30 retail outlets). Solution introduced Customer 360 data, sales force automation, service and call center integration, inbound and outbound marketing, campaigns and analytics. • Developed highly optimized ETL process, integrating local and customized core banking suite, government and national bank it services. Effectively provided customer support on site, driving solution adoption and providing agile changes, ensuring value for customer, educating customer staff and transparent system operation for management and regulatory audits