Mihee Youn

Mihee Youn Email and Phone Number

Senior Business Analyst | Data + Service Design @ REMSMART
perth, western australia, australia
Mihee Youn's Location
Greater Perth Area, Australia
About Mihee Youn

With 19 years of experience in IT and business, I bring a wealth of expertise in business analysis, digital transformation, and user experience design. I am particularly passionate about solving complex problems and leveraging creative ideas to drive business growth. My ability to approach challenges from multiple perspectives allows me to develop innovative solutions that not only address immediate issues but also contribute to long-term business success.As a Senior Business Analyst at REMSMART, I lead initiatives in digital transformation, focusing on automating business processes and enhancing data-driven decision-making. My proficiency in design thinking and UX enables me to effectively gather and analyze requirements, plan enhancements, and oversee the full product lifecycle, from UI design to testing and delivery. I have successfully automated remuneration data analysis, developed consultant-specific reporting dashboards, and implemented CRM and SEO strategies that have significantly enhanced our digital presence and marketing effectiveness.In addition to my role at REMSMART, I have significant experience as a Director at THE STORY IMAGE & DESIGN, where I manage web design, development, and digital marketing projects. My previous roles include Business Analyst at BDO, where I conducted data analysis and UX research, and positions in graphic design, education consulting, and service design.Throughout my career, I have maintained a focus on IT and business, continuously honing my skills in areas such as ERP implementations, project management, product development, and strategic planning. My passion for problem-solving and my ability to turn challenges into opportunities for business growth, combined with my diverse experience and comprehensive skill set, make me a valuable asset in driving innovation and achieving business objectives.My areas of expertise include:Business Analyst | Data Analyst | Problem Solving | Design Thinking | Creative Thinking | Digital Transformation | Wireframes | Flowcharts | Agile Methodology | Scrum Framework | Stratage | User Experience | User Interface

Mihee Youn's Current Company Details
REMSMART

Remsmart

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Senior Business Analyst | Data + Service Design
perth, western australia, australia
Website:
remsmart.com.au
Employees:
2
Mihee Youn Work Experience Details
  • Remsmart
    Senior Business Analyst
    Remsmart Jul 2023 - Present
    Perth, Western Australia, Australia
    At REMSMART, lead digital transformation initiatives with a focus on automating business processes and enhancing data-driven decision-making. Oversee the entire data lifecycle—from mining to auditing—ensuring data integrity and accuracy at every stage. A strong ability to identify and rectify data anomalies has been key to maintaining high standards of data quality. Designed and implemented data reporting dashboards for consultants, continuously refining them to provide actionable insights for strategic decisions.Utilise design thinking and UX skills to gather requirements, identify improvement areas, and plan enhancements. Manage the entire product improvement cycle, from UI design to testing and delivery, ensuring alignment with user needs and business goals.Key achievements include automating remuneration data analysis processes, which significantly improved efficiency and accuracy, and developing an optimised CRM system alongside an SEO environment to enhance the company’s digital presence. These efforts have driven the automation of overall business processes, resulting in increased operational efficiency and consistency.Key Responsibilities:Digital Transformation & Automation: Lead efforts to automate business processes, enhancing efficiency and data-driven decision-making.Design Thinking & UX: Apply design thinking and UX methodologies to gather requirements, plan improvements, and manage UI design through to delivery.Data Lifecycle Management: Oversee all stages of data management, with a focus on identifying and correcting errors to maintain data integrity.Reporting Dashboards: Develop and refine data reporting dashboards tailored for consultants, driving strategic insights.CRM & SEO Optimisation: Implement CRM systems and SEO strategies to improve marketing effectiveness and digital presence.
    View
  • Bdo In Australia
    Business Analyst
    Bdo In Australia Sep 2022 - Oct 2023
    Perth, Western Australia, Australia
    At BDO, I played a pivotal role in analyzing business processes, identifying inefficiencies, and proposing solutions to enhance productivity and profitability. I worked closely with cross-functional teams to gather requirements, conduct user research, and ensure that business goals were met through data-driven decision-making. My focus was on creating user stories and wireframes that aligned with business objectives, ensuring that the final product delivered maximum value.Key Achievements:Improved project delivery timelines by implementing efficient business processes.Developed comprehensive user stories that aligned with client needs and expectations.Conducted extensive UX research that led to the redesign of key business applications.
    View
  • The Story Image & Design
    Director
    The Story Image & Design Jun 2012 - Sep 2022
    Perth Area, Australia
    As the Director of THE STORY IMAGE & DESIGN, I oversee all aspects of design and development, from conceptualization to final execution. My role involves working closely with clients to understand their needs and deliver creative solutions that meet business objectives. I specialize in web design, development, social media graphic design, and digital marketing, ensuring that all projects are delivered on time and exceed client expectations.Key Achievements:Led the design and development of successful web projects.Enhanced client engagement through effective social media strategies and visually compelling designs.Grew the business by expanding service offerings and attracting new clients.
  • Opartners
    Immigration Education Consultant / Graphic Designer
    Opartners Apr 2022 - Aug 2022
    Perth, Western Australia, Australia
    In this dual role, I provided consulting services to clients on immigration education while also managing graphic design projects. My responsibilities included researching market trends, advising clients on educational pathways, and designing marketing materials to promote educational programs. I ensured that all deliverables were visually appealing, accurate, and aligned with client expectations.Key Achievements:Successfully advised numerous clients on educational opportunities abroad.Designed impactful marketing materials that increased program enrollment.Conducted market research that informed the development of new educational programs.
  • Arirang Australia
    Service Designer
    Arirang Australia Feb 2014 - Mar 2019
    Perth Area, Australia
    As a Service Designer at Arirang Australia, I was responsible for creating and implementing service design strategies that enhanced user experiences and met business goals. My work involved collaborating with various stakeholders to design and develop user-friendly services that addressed customer needs. I also managed marketing initiatives and graphic design projects, ensuring that all deliverables were aligned with the company’s brand identity.Key Achievements:Spearheaded the implementation of service design improvements that boosted customer satisfaction.Managed the design and execution of successful marketing campaigns.Developed a comprehensive service design strategy that was adopted company-wide.
  • Ideafactory
    Director
    Ideafactory Jul 2008 - Apr 2012
    Perth Area, Australia
    As Director of IDEAFACTORY, I was responsible for managing all creative and operational aspects of the business. My role involved leading a team of designers and developers, overseeing project timelines, and ensuring that all projects were completed to the highest standards. I specialized in web design, project management, and graphic design, providing clients with innovative solutions that met their business needs.Key Achievements:Led the development and launch web design projects.Implemented project management practices that improved team efficiency and client satisfaction.Expanded the business by building a strong client base and increasing revenue.
  • Toss Education
    Information Technology Strategy Manager
    Toss Education Mar 2006 - Jul 2008
    Seoul, South Korea
    In my role as Information Technology Strategy Manager at TOSS Education, I was responsible for developing and executing IT strategies that aligned with business goals. I managed a team of IT professionals, oversaw project development, and ensured that all IT initiatives were delivered on time and within budget. My work involved implementing ERP systems, managing product development, and driving technology innovation.Key Achievements:Successfully implemented ERP systems that streamlined business operations.Managed the development and deployment of new products, resulting in increased market share.Led the IT strategy that supported the company’s growth and expansion.
  • Basenote
    Web Designer
    Basenote Apr 2005 - Sep 2006
    Seoul, South Korea
    As a Web Designer at BASENOTE, I was responsible for creating visually appealing and user-friendly websites that met client requirements. My role involved collaborating with developers to ensure that design concepts were effectively translated into functional websites. I specialized in HTML, CSS, and Adobe Photoshop, delivering high-quality designs that enhanced the user experience.Key Achievements:Designed and launched multiple websites that received positive client feedback.Collaborated with developers to ensure seamless integration of design and functionality.Played a key role in improving the overall design process, leading to more efficient project delivery.

Mihee Youn Education Details

  • Murdoch University
    Murdoch University
    Design Thinking
    View
  • Kaywon Art And Design Collage
    Kaywon Art And Design Collage
    Multimedia Design
  • Korean Government Life-Long Education
    Korean Government Life-Long Education
    Visual Design

Frequently Asked Questions about Mihee Youn

What company does Mihee Youn work for?

Mihee Youn works for Remsmart

What is Mihee Youn's role at the current company?

Mihee Youn's current role is Senior Business Analyst | Data + Service Design.

What schools did Mihee Youn attend?

Mihee Youn attended Murdoch University, Kaywon Art And Design Collage, Korean Government Life-Long Education.

Who are Mihee Youn's colleagues?

Mihee Youn's colleagues are Charmaine Reay, Derry Booth, Wilfried Burg, Mihee Youn, Sienna Park.

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