Miheer Shah Email & Phone Number

London, England, United Kingdom

• Managing every aspect of the finances for the 3 service lines• Working closely with the service line leaders in providing key information to help support decision making with regards to resourcing, pricing strategy, improving job profitability etc• Challenging researchers to bring fresh insight to the financial issues being faced• Building relationships across the teams to help them manage their financials• Monthly review of actuals vs budgeted costs on projects with PM’s to assess the expected outcome• Developing and providing regular financial training to research staff• Taking an active role in pricing & costing of new/repeat projects• Producing and analysing management & KPI reports• Working with senior management on the budgeting and forecasting process• Managing the financial integrity of projects and reviewing monthly financials• Working with the central finance team to prepare the monthly management accounts• Review of processes within the team to help improve/simplify the month-end cycle• Provide guidance on the financial systems to researchers

London, United Kingdom

• Monitoring all aspects of financial performance• Investigating irregularities in the financial information to ensure it is accurate• Providing finance and systems training to research staff• Providing advice and assistance to research staff on costing and price negotiations• Producing timely and accurate financial reports and information to help research staff make informed decisions• Continually reviewing, improving and implementing changes to reports and processes• A wide range of ad hoc tasks as required by the Senior Finance Business Partner• Distributing and recording cash and voucher incentives

London, United Kingdom

• Interacting with existing, new and potential clients on a daily basis.• Key point of contact for general client queries.• Dealing with user queries over the phone, chat and email and ensuring that user problems are brought to a satisfactory conclusion.• Logged user issues and ensured that an investigation had been initiated. • Resolving queries with users on transactional issues.• Handled emergency situations including fraudulent transactions. • Liaised with the software developers, the operations team and the compliance team to minimise issues of user interface. • Calmly dealt with challenging issues in customer complaints department. • Development, maintenance and retention of customer relationships.• Liaising with senior management, external consultants, suppliers, etc. to ensure that relevant information is communicated effectively and on a timely basis.• Management of the back office operations within the London branch.• Ensured user chats were answered within a 5-minute timeframe. • Assisted the operations team in creating a support AI.• Assisted the International support team with disputes and queries they faced on a daily basis. • Trained new support staff, and also suggested new training methods in which support training can be improved. • Assisted in the initial chargeback process and carried out the initial compliance and AML checks.

London, United Kingdom

• Balanced various accounts throughout my time at the accountancy firm.• Advised and assisted clientele on how to attract customers as well as reduce their costs.• Created balance sheets for new clients.• Through invitation I attended client meetings with senior members of the firm.

Nairobi, Kenya

• Handled daily bank transactions such as cash deposits and withdrawals, foreign exchange, bank transfers (local and overseas) and assisted with loan applications.• Dealt with customer queries on a daily basis, which included: assisting them with their existing accounts, informing new customers about the products available, including accounts and interest rates, and managed customer complaints. • Sat in on meetings between the branch manager and business clients to discuss funding and relocating capital for the future growth and expansion of their business• Cleared and processed cheques.