Searching and identifying suitable candidates for Portifer Engineering with proactive recruiting strategies.

Responsible for overseeing baggage service operations for Global Baggage Solutions on a shift basis: lead a team of baggage tracers and re-flighters, and liaise with a range of stakeholders such airlines, handling agents, couriers and airport authority to ensure a smooth operation.At GBS we handle over 100 daily arrivals.

Assist with Baggage Enquiry CallsExcellent customer service skills in line with Global Baggage Solutions set standards.Liaise with customers in a polite and efficient mannerReceiving calls from passengers, customer airlines, handling agents, courier services.Handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items.Communicating and sending tracer messages to relevant Airports to trace passenger baggage.Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with.Processing baggage for re-flight or delivery.Regular monitor and action of World Tracer action files.Monitor inbound emailsMaintain work station and surrounding areas in a clean and tidy conditionComply with all Company Procedures and instructions and act on instructions from Supervisors and Management as necessaryEnsure facility is kept secure from un-authorised personnelTo undertake any other duties as required by the management team