Mihir Kumar Email & Phone Number

Uae

-Setting goals for the flight with my team, sharing relevant flight information and ensuring that everyone is on the same page as we are a multilingual,multicultural company of over 165 nationalities.-Responsible for Safety, Security and Service in individual passenger cabins.-Crew Resource Management, Performance Management, training and mentoring of crew particularly the new joiners.-Managing the overall customer experience in a Cabin.-Promoting the Emirates Frequent Flier Programme "Skywards" and enrolling new members for the same. Encouraging my team to do the same.-Leading by example. Acting as brand ambassador by demonstrating a positive and professional image whilst representing the company. Guiding cabin crew on appropriate conduct throughout the duty period to promote professional image of the company.-Proposing workable ideas to the company for cost saving/revenue generation. Asking ideas from colleagues too.

- Responsible to the Cabin Supervisor for safety and security in my area of responsibility.-Delivering the best inflight experience to the customers.-Communicating all the important information related to customers with colleagues.

New Delhi Area, India

- Responsible to the Cabin Supervisor for safety and security in my area of responsibility.-Delivering the best inflight experience to the customers.-Communicating all the important information related to customers with colleagues.

Hotel Management

College topper

Master Of Business Administration - Mba, Human Resources Management And Services, First Division

10Th/12Th

Activities and Societies: First division