Research and Design for Frontline workforce management solutions. Working on complex platform-level challenges to onboard the next billion smartphone users to better employment experiences.

- Defined the product vision, and inform product strategy based on UX research;- Built a company-wide product design system to improve the design and handoff process ;- Hired, built and managed a team of designers to support the development of multiple products;- Participated in sales calls and marketing activities to bring design expertise;- Mentored UI/UX designers on the team and help them grow in their roles;

-Improving complex policy writing tools with various research methods-Analyzing use cases and testing new vendor applications for enterprise-wide solutions

- Led the end-to-end design process for customer and service agent applications for calling and chat as communication channels.- Designed and prototyped augmented reality (AR) solutions to enhance customer engagement - View in Room 3D feature on iOS and Android devices.- Delivered UX solutions for user account and help center features, improving customer self-service efficiency.

Led user research and usability testing- To identify barriers to adoption and usability issues on large screen displays- Produced sketches/wireframes in support of collaborative ideation sessions- To design a Stylus prototype to accompany the immersive displays- To inform design in fast-paced agile development cycles

My first UX design internship in Dallas TX- Designed a clinical data product from concept to high-fidelity prototype, integrating complex user requirements.- Conducted usability evaluations on member-facing systems to improve adoption and satisfaction.- Developed a company-wide survey to gather insights for refining existing product offerings.