Mihir Joshi - Cspo®,Csm®,Itil4® Email & Phone Number

Greater Toronto Area, Canada

Relationship building, requirement gathering from clients, prepare business requirement documents (BRD) and transparent backlog user storiesFacilitate negotiations and suggest solutions to customers, prepare business case for new onboarding projects and coordinate with the development team for on-time deliveryManage multiple priorities, ensure development of product increment and solution is meeting customers’ requirement before release

Oversaw 6 successful projects on information system migration, solution deployment for business operations to redesign processes, saving more than $6 million annually for the companyIdentified and executed process improvement project within business processes resulting into productivity savings worth $60,000 USD annuallyDeveloped digital products and achieved 70% cost reduction in business operations after product deployment across Canada, US marketsCompleted global market launch of SaaS solution for customer data processing and client insights, replacing legacy applications saving more than $3 million annually in maintenanceManaged products including creating, managing and prioritize product backlogs, developed user stories, defined acceptance criteria, product backlog refinement, articulating definition of done for incremental releasesResponsible for gathering requirements from clients, convert business requirements into technical specification and user storiesPrepared user acceptance test cases, performed UAT, captured defects and ensured on-time resolution from the development team

Gandhinagar, Gujarat

Prepared product roadmap and developed commercial banking front-end solution for real time monitoring of landings and digital verificationCollaborated with internal stakeholders to identify requirements, prepare user stories and requirements backlog Prepared test cases, performed user acceptance testing (UAT), regression testing, identify and log defects. Ensured timely resolution of open issues, defects.Conducted product demos for customers and other stakeholders, resolved queries and incorporated feedback for future product releasesTransitioned business process and existing solution for customer information system to a centralized subsidiary entity and attained 50% cost reduction in operations

Vadodara Area, India

Elicited business requirements for product and software development, engaged with various stakeholders for understanding business process and prepared product requirement documentsPrepared documentation including current process steps, future product document, workflowPrepared business requirement document (BRD) and functional specifications, worked with development team for project estimation and effortsCollaborated with technical team to prepare product backlog, prioritize backlog and product features and sprint planningProvided input to development team during development phase to ensure solution meets stakeholders' expectations and requirements.Prepared test case, perform user acceptance testing (UAT), identify and log defects and ensure timely resolution.Prepared standard operating procedure (SOP) for the future process, software operational manual and training materials.Provided post implementation support including technical issue resolution, conducted product demosAnswered client queries during and after the project roll-out and maintained stakeholder engagement throughout the project lifecycle

Mba, Marketing

Activities and Societies: Participated in University Youth Festival

Bca, Computers

Activities and Societies: Coordination and Organizing Constellation !! - Technical Event of BCA Dept., DDU