Mihir L Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

+ Cyber Security Operations- Monitor and investigate network and security alerts across multiple systems using SIEM, SOC Alerts, Firewall logs, and anti-virus alerts.- Perform allowlist/blocklist activities on firewalls, email gateways, endpoint protection, and Microsoft cloud platforms.- Create detailed technical workflow documentation and user guides for product feature implementation and management.- Manage security tickets for various faculties using ServiceNow, Jira, MS… Show more + Cyber Security Operations- Monitor and investigate network and security alerts across multiple systems using SIEM, SOC Alerts, Firewall logs, and anti-virus alerts.- Perform allowlist/blocklist activities on firewalls, email gateways, endpoint protection, and Microsoft cloud platforms.- Create detailed technical workflow documentation and user guides for product feature implementation and management.- Manage security tickets for various faculties using ServiceNow, Jira, MS Planner, and Atlassian.+ Cyber Assessment- Conduct Security Risk Assessments (SRAs) and security evaluations for applications and web platforms.- Provide expertise and guidance for network changes and enhancements.+ Digital Forensics- Investigate security incidents, documenting findings in comprehensive Post Incident Reports.- Address threats including phishing, account compromises, malware, and unauthorized network activity.+ Cyber Threat Intelligence- Monitor security forums to identify new threats and advise on mitigation strategies for internal and external stakeholders.- Collaborate with vendors and teams to incorporate security into design processes.+ Cyber Enablement- Maintain and optimize security configurations in Office 365, Mimecast Email Security, and Palo Alto Firewalls and Endpoint Protection (XDR).- Enhance infrastructure visibility through optimized SIEM (Splunk) queries and alerts.+ Other Duties- Efficiently handle on-call duties, addressing and resolving critical security incidents promptly.- Mentor team members, enhancing their skills and professional growth in cybersecurity.- Develop 'how-to' guides and technical documentation, facilitating knowledge transfer and integrating cybersecurity practices across departments. Show less

Adelaide, South Australia, Australia

- Conduct Security Risk Assessments (SRAs).- Monitor and investigate network and security alerts via SEIM, Office 365 Security Centre, Firewall Logs, etc.- Conduct weekly and monthly security meetings for internal IT and managed services clients.- Investigate security incidents and document comprehensive incident investigation reports (Post Incident Reports).- Participate in on-call rotations.- Perform security assessments on applications, websites, and web… Show more - Conduct Security Risk Assessments (SRAs).- Monitor and investigate network and security alerts via SEIM, Office 365 Security Centre, Firewall Logs, etc.- Conduct weekly and monthly security meetings for internal IT and managed services clients.- Investigate security incidents and document comprehensive incident investigation reports (Post Incident Reports).- Participate in on-call rotations.- Perform security assessments on applications, websites, and web applications.- Implement application and file whitelisting/blacklisting using Symantec Endpoint Protection.- Monitor security forums to identify and mitigate new threats.- Manage security tickets for multiple clients using various ticketing systems (ServiceNow, Marval, Service Manager).- Perform triage for network connectivity and performance issues.- Develop and distribute security advisories with mitigation recommendations for vulnerabilities, risks, phishing campaigns, etc.- Create technical workflow documentation and user guides for product feature implementation and management.- Manage malicious email activity on a daily basis. Show less

Adelaide, South Australia, Australia

+ Plan, deploy, and troubleshoot Palo Alto Firewalls- Configure Active/Passive High Availability- Manage Certificates and DHCP Scopes- Implement GlobalProtect Portal and Gateway- Configure Interfaces and Security Zones- Establish Site-to-Site VPN and SSL Decryption- Implement Threat Prevention and User Identification- Manage Virtual Routers+ Administer Palo Alto Firewalls:- Handle Appliance Licensing and Backups- Manage Admin Roles and User… Show more + Plan, deploy, and troubleshoot Palo Alto Firewalls- Configure Active/Passive High Availability- Manage Certificates and DHCP Scopes- Implement GlobalProtect Portal and Gateway- Configure Interfaces and Security Zones- Establish Site-to-Site VPN and SSL Decryption- Implement Threat Prevention and User Identification- Manage Virtual Routers+ Administer Palo Alto Firewalls:- Handle Appliance Licensing and Backups- Manage Admin Roles and User Access- Perform Firmware Upgrades and Hardware Support+ Evaluate and deploy new products:- Crowdstrike Falcon- Cylance Threat Protection- Duo Security- Freshdesk- Google G-Suite- LastPass- MaxMind- SolarWinds Kiwi Syslog Server- Spiceworks Helpdesk- Thycotic Secret Sever Cloud- TSheets- Webroot Endpoint Protection- Workflow Max- Zimperium- Other Tasks/Duties:- Align with Change Management process and assess hardware throughput limits.- Attend events to represent SecureWare and engage with vendors.- Audit security configurations and document solutions.- Interact with TAC and forums to troubleshoot issues.- Engage with customers via email or phone.- Monitor and report security trends and risks.- Optimize policies based on identified risks.- Plan, deploy, and test helpdesk ticketing system (Freshdesk).- Plan, deploy, and test password manager (LastPass).- Provide basic product training for customers.- Update Knowledge Management System (KMS).- Utilize demo/NFR equipment for customer evaluation. Show less

Adelaide, South Australia, Australia

- Manage asset inventory and network components, ensuring documentation.- Conduct LAN, WLAN, PSTN, and VoIP infrastructure audits.- Audit and report data centers and local communications cabinets.- Perform hardware/software upgrades (e.g., Cisco switches, routers).- Conduct remote testing for inaccessible sites.- Audit sites and contractors, and staff access.- Patch/un-patch data points, troubleshoot installations.- Deploy SSL certificates on load balancers.-… Show more - Manage asset inventory and network components, ensuring documentation.- Conduct LAN, WLAN, PSTN, and VoIP infrastructure audits.- Audit and report data centers and local communications cabinets.- Perform hardware/software upgrades (e.g., Cisco switches, routers).- Conduct remote testing for inaccessible sites.- Audit sites and contractors, and staff access.- Patch/un-patch data points, troubleshoot installations.- Deploy SSL certificates on load balancers.- Propose designs for LAN/WAN/WLAN expansions.- Design, deploy, and document VoIP systems.- Implement firewall changes for new services.- Engage with contractors for repairs/upgrades.- Generate and maintain network configurations.- Monitor and optimize LAN/WLAN performance.- Enforce security policies and procedures.- Maintain records of incidents and requests.- Monitor and block malicious traffic.- Investigate LAN/WAN-related issues.- Plan, configure, and troubleshoot switches, APs, etc.- Manage fibre re-cabling with zero downtime.- Schedule and execute network/security changes.- Decommission servers, VLANS, ACLs, and Firewalls.- Manage team ticket queues.- Update knowledge base/documentation as needed.- Collaborate with other teams to achieve goals. Show less

Adelaide, South Australia, Australia

- Categorize and escalate calls using call management system (UC Desktop).- Configure, test, and troubleshoot call feature settings (NEC Handsets).- Create, update, and manage knowledge database.- Document case data within Service Management system (Remedy).- Adhere to contract-defined SLAs.- Provide timely updates to customers via phone or email.- Remotely troubleshoot and resolve incidents.

Adelaide, South Australia, Australia

- Isolate and troubleshoot carrier-related issues (Level 1 and Level 2).+ Configure, test, and troubleshoot WAN technologies: - ADSL, VDSL, FTTH/FTTN (Fibre), WDSL, WiMAX, Canopy, 2G, 3G, and 4G.+ Configure, test, and troubleshoot telephony services: - PSTN, Residential VoIP, Business VoIP SIP trunks, Mobile/Cellular.- Configure, test, and troubleshoot entertainment services (Netflix, FetchTV).+ Configure, test, and troubleshoot Email, Webhosting… Show more - Isolate and troubleshoot carrier-related issues (Level 1 and Level 2).+ Configure, test, and troubleshoot WAN technologies: - ADSL, VDSL, FTTH/FTTN (Fibre), WDSL, WiMAX, Canopy, 2G, 3G, and 4G.+ Configure, test, and troubleshoot telephony services: - PSTN, Residential VoIP, Business VoIP SIP trunks, Mobile/Cellular.- Configure, test, and troubleshoot entertainment services (Netflix, FetchTV).+ Configure, test, and troubleshoot Email, Webhosting, and DNS Services: - DNS zone registration, UNIX and Windows troubleshooting, SPAM/Anti-Virus management, Email Domain Reputation handling, Distribution and Mailing list, New user and account creation, POP, IMAP, and SMTP, Cisco IronPort and SenderBase.+ Provide hardware provisioning support and management: - Configure ADSL modems and routers of various brands, Wireless access points and security, Wireless MAC address filtering, Parental control and Quality of Service (QoS), Firmware updates and bug identification, Adhering to contract-defined SLAs.+ Perform other helpdesk duties: - Conflict resolution, Billing support and management including payment arrangement plans, Call management and escalation, Fault monitoring, Provide remote support, Provide sales support for products and services, Assist team members with solutions. Show less