• Develop product pricing strategies by deriving yield based on potential market penetration, ensuring alignment with customer and business goals for more than 2 million active users.•Refine flow funnels for cash loans, resulting in a decrease in “FAILURE due to DELAY” by 2000 transactions.•Execute a comprehensive integration of backend systems, facilitating instant updates to loan terms and credit limits; improved internal response times by 40% and streamlined customer access to account information.•Design and test USSD and SMS interface journeys for 130 MSISDNs, ensuring smooth transitions from mobile number input to final transaction completion.•Automate testing processes using Selenium, ensuring consistent quality and performance across different product modules.

•Conducted market research, competitor analysis, and user analysis to inform product decisions.•Collaborated with design and development teams to optimize product features for target audience, enhancing user acceptance.•Partnered with colleagues to create user-centric application UI using Figma and Material Design principles.

• Developed Workflow processes for the network on the backend in ServiceNow and JavaScript.• Analyzed user needs and specifications to develop integrated solutions relevant to user requirements and enterprise drivers.• Established and specified enterprise standards & technical requirements in systems application.• Automated routine tasks to improve processing speed in healthcare IT with Robotic Process Automation (RPA).

• Resolved technical issues for professors, staff, and students using ServiceNow, resulting in 100% customer satisfaction and a 30% reduction in incidents• Provided efficient and effective helpdesk and maintenance support through customer calls and vendor interactions• Offered on-site technical support for software implementations, working with managers to recommend product upgrades and technical changes that enhance user experience• Expertly set up and configured new desktop systems and laptops for incoming employees, ensuring proper software loading and server authorization for seamless integration.

• Boosted subscription rate and retention by 50% through strategic marketing consultation.• Analyzed client feedback to drive a 40% increase in sales with a new business plan.• Collaborated with the VP of Marketing to gather and analyze promotional data for future product strategy.• Leveraged Salesforce to analyze pricing, sales, and customer retention strategies.

•Produced highly detailed update reports for ongoing projects, ensuring stakeholders were well-informed.•Coordinated with stakeholders to implement critical updates for compliance and project needs.•Collaborated with cross-functional teams to develop and execute project deliverables, consistently meeting deadlines.•Successfully handled time-sensitive ad-hoc requests, ensuring efficient resolution and effective prioritization.

• Direct workforce to ensure the build of the machine is up to internationally benchmarked standards• Manage and track milestones, issues, and risks along with approved systems enhancements and on-site technical issues to ensure timely projects

• Thoroughly examined machine drawings and assembled parts to ensure peak performance of the whole machine• Coordinated and executed the activities involved with the assembly of equipment and tools from the quote phase to the delivery phase• Precisely tracked and prioritized assembly of parts to ensure final deadlines are met