Mihir Singh Email & Phone Number

• Strategy for rollout, expansion and manpower planning dimensioningo 4G / 5G Network investment and network rollouto Postpaid store rollout and manpower planning and dimensioningo Broadband town rollout and Sales force planning and dimensioning• Customer acquisition program o Defining market prioritization and targets in line with opportunityo Programs for partners and sales force to help them achieve deliveries• Customer value management, ARPU upgrade / enhancement and customer retentiono Segment analysis for opportunity of ARPUs, Churno Consumer Insights, research, VOCs and call centre nuggetso Hyper local, personalize communication at the moment of trutho SMS and WhatsApp and Point of Sales Market communication• Elevating customer experience basis insights through NPS surveys, network insights, churn insights, field team inputs and • Annual Revenue Planning, forecasting for customer, revenue brand and market share

Delhi, India

• Business strategy on revenue, market planning, geography prioritization, 3G/4G rollout investment and planning• Budget Planning for Revenue, Customers & ARPU• 1.4% gain in revenue market share, through customer value management, improved retention and higher ARPU extraction• 2% gain in data market share, via 360 degree GTM program Double Tower Double 4G Speed• Brand consideration improvement via Hyper Local Campaign in 40 districts with Localization across Digital, BTL and ATL. • Digital Campaigns, 30 Mn reach, 200 Mn Impression, garnering 1.5 Mn responses and 1Mn Engagements• Consumer Insights & Consumer research led to launch of Filmy Recharge which won the most innovative product by Voice & Data for year 2018• CSR initiative Kumbh Milaap RFID which was widely covered in NDTV, AAJTAK and other media • CSR initiative Gift a Smile for NGO Societies working for under privileged children

Lucknow, Uttar Pradesh, India

1.4% gain in revenue market share, through value management and betterARPU extraction2% gain in data user market share, through 360 degree Double TowerDouble 4G Speed program and campaign1% incremental revenue through customer value management programs byenhancing consumer experience and personalization

Mumbai Area, India

Mumbai

Lucknow

Pune

Two Six Sigma Green Belt Projects. 1. Driving profitability, 2X growth inpostpaid acquisition20 Mn Incremental revenue through customer value management program5% improvement in acquisition quality, through Innovative AcquisitionModel

Ahmedabad

13% increase in consumer engagement on Special RatesExcellence award for 5 Mn revenue gain in ISDFirst time brought Talk Time concept in Postpaid, gained 2 Mn revenue

Launched the broadband Internet product for SMESShowcased Defence Solution in the biggest Defense shows DefExpo'08Market research and identification of potential SME cluster for satellitebroadband

Conceptualized ‘Innovation’ theme sponsorship from Symantec througharticle, events & innovator series in Dataquest & PCQuest magazineBrought in TCS & Qualcomm for Voice&Data CEO Conclave’ in 2006Conceptualized, Developed Multi City Seminar for a premier “UPS”company90% increase in billing of Pune region in 2 years