Technical Support 2nd Line for Windows, Exchange/Office 365, Active Directory, Windows Servers and virtual machines across global offices• Proficient in monitoring systems using LanSweeper, LanDesk, LogicMonitor, EndpointMaster, Netwrix, and Splunk• Developed comprehensive knowledge base documentation for both Level 1 and Level 2 colleagues, as well as non-IT staff• Contributed to the successful establishment of a new Data Center in our office, overseeing the implementation of UPS, PDU, switches, and racks• Skilled in PowerShell scripting with a strong understanding of Exchange hybrid support

• managed access systems, tape libraries(HP MSL), local VOIP Systems via CiscoUnified Communication Manager• monitoring systems through LanSweeper, LanDesk and EndpointMaster• equipment procurement, installation and repair: laptops, workstations, servers• worked to constantly improve information technology systems andinfrastructure• resolving ServiceNow tickets raised by the users

• Participated in configuration and management for several Linux workstationsand Server administration: Redhat 5/6, Ubuntu, Fedora, Centos 6• Installed and configured several workstation with a more Windows-likeversion of Linux, Kubuntu for a school donation.• Prepared documentation and helped the Unix SysAdmin to change the LDAPencryption method used from MD5 to SHA-1.• Helped the SysAdmin to update and maintain a site in which we documentedall the equipment present and in use

• Tested new video games for bugs• Used creative methods to isolated and identify bugs and how they occurredwithin the gaming environment• Wrote and submitted reports in a time-sensitive manner