Mihnea Munteanu Email & Phone Number

With over nine years of work experience in the IT industry, I am a passionate and driven technical support specialist who thrives on delivering exceptional service and solutions to clients. My core competencies include hardware and software installation, configuration, maintenance, and troubleshooting, as well as networking and database administration. As an application expert at htss, I leverage my skills and knowledge to support Zebra mobile devices running on the Android operating system for various clients, notably Dr. Max Romania, one of the largest pharmacy chains in Europe.In my current role, I cultivate and maintain strong client relationships, exemplified by consistent service delivery and sustained account growth. I utilize Service Now ticketing system proficiently to manage daily tasks and responsibilities, and offer direct technical and functional assistance to clients onsite and remotely. I also execute immediate emergency response assistance in alignment with Service Level Agreements (SLAs), and devise and implement effective solutions to resolve issues and ensure client satisfaction. Additionally, I demonstrate expertise in Microsoft SQL Server databases, overseeing service provision, conducting maintenance tasks, and resolving troubleshooting issues as they arise.