Mihnea Munteanu Email & Phone Number

- Diligently cultivate and maintain strong client relationships, exemplified by exceptional service delivery and sustained account growth ( multiple references in this matter ).- Utilized Service Now ticketing system proficiently to manage daily tasks and responsibilities.- Delivered comprehensive onsite and remote support for Zebra mobile devices running on the Android operating system.- Ensuring optimal utilization, configuration, and maintenance of the company's products while adhering to provided specifications.- Executed immediate emergency response assistance for clients in alignment with Service Level Agreements (SLAs).- Devised effective workarounds for prompt resolution of customer issues as necessary.- Conducted thorough problem simulation and replication in client environments to furnish precise details to the development team for bug resolution.- Fostered close collaboration with the delivery team throughout the analysis, development, implementation, and configuration phases to address client solution issues efficiently.- Actively participated in the deployment of company applications for new clients alongside the analysis/development team.- Contributed to the creation of technical documentation and training materials for the company's knowledge database.- Facilitated the integration and training of new members within the technical support team.- Conducted SQL database checks and performed necessary corrections.- Monitored job/procedure execution within SQL Server to maintain operational efficiency.- Extracted targeted reports from SQL databases to fulfill client requirements.- Undertook various monitoring and troubleshooting tasks to ensure system integrity and performance.

Bucureşti, România

Bucharest, Bucharest, Romania

- Orchestrated end-to-end installation of hardware and software computing systems, encompassing operating systems, for both retail stores and gas stations.- Implemented networking software and equipment, including routers, switches, and OpenVPN, to ensure seamless connectivity and secure data transmission.- Administered Microsoft SQL Server databases, overseeing service provision, conducting maintenance tasks, and resolving troubleshooting issues as they arose.- Leveraged remote debugging techniques using UltraVNC, Remote Desktop Connection, and TeamViewer to address application and operating system glitches efficiently from remote locations.- Demonstrated expertise in diagnosing and resolving software and hardware issues in computer systems, employing a systematic troubleshooting approach.

Voluntari, Ilfov, Romania

- Supervised sales activities, aligning them with company targets and forecasts to ensure optimal performance and attainment of objectives.- Expanded client portfolios through strategic initiatives and relationship-building efforts.

Cybernetics

Education record