Senior Feedback Officer
I was responsible for ensuring the smooth functioning of Feedback Mechanism (FBM), which was established in response to accountability to affected populations. All stakeholders having complaints, suggestion, or inquiries about services/assistances provided by Global Communities inside Syria could reach out the FBM via e-mail, text message, and WhatsApp, which were responded and logged in the database by the FBM team based in Turkey. I supervised, trained, and provided ongoing guidance to the… Show more I was responsible for ensuring the smooth functioning of Feedback Mechanism (FBM), which was established in response to accountability to affected populations. All stakeholders having complaints, suggestion, or inquiries about services/assistances provided by Global Communities inside Syria could reach out the FBM via e-mail, text message, and WhatsApp, which were responded and logged in the database by the FBM team based in Turkey. I supervised, trained, and provided ongoing guidance to the FBM staff across Syria Mission in data entry and feedback handling processes and ensured accuracy and completeness of all data and adherence to the FBM principles. I attended internal policy and coordination meetings, presented the FBM inputs in Program kick-off, close out and lessons learned meetings in addition to drafting any FBM related inputs for donor reports and prepared feedback related dashboards in Power BI. Show less