Michael Idowu Email & Phone Number

Greenock, Gb

Glasgow, Scotland, United Kingdom

As a member of Black Professionals United Kingdom, I’m committed to fostering diversity, inclusion, and empowerment within the professional community. Being part of this organization allows me to connect with like-minded individuals, share experiences, and contribute to initiatives that support the professional growth and success of Black professionals across various industries.This membership provides opportunities for networking, mentorship, and learning, helping to build a more inclusive business environment. I am passionate about leveraging this platform to advocate for representation and collaboration while continuing to develop my own career.

Glasgow, Scotland, United Kingdom

• Conduct workshops, interviews, and surveys with clients to gather high level requirements.• Analyze and document AS-IS business processes, workflows, and systems to identify inefficiencies and areas for improvement• Create clear, detailed business requirement documents (BRDs), use cases, and functional specifications.• Collaborate with technical teams to design IT solutions that meet business needs and align with the overall project scope.• Develop process models, process flow diagrams, and system specifications to support the recommended IT solutions.• Ensure that proposed solutions are feasible, scalable, and align with industry best practices.• Act as a liaison between the client, project team, and technical developers, ensuring clear communication of project goals and requirements.• Manage stakeholder expectations and ensure their involvement throughout the project lifecycle.• Work with QA teams to develop test cases, test scripts, and acceptance criteria for validating the solution.• Participate in user acceptance testing (UAT) to ensure that the delivered solution meets the client's needs and business objectives.• Prepare detailed documentation, including requirements documents, system design specs, and user manuals.• Generate regular progress reports and project updates for clients and internal stakeholders.• Assist project managers in defining project scope, objectives, timelines, and resource requirements.• Ensure timely communication and resolution of issues that arise during project execution.• Support the project team in delivering solutions on time and within budget.• Assist clients in understanding the impact of IT solutions on their business processes.• Support change management initiatives, including developing training materials and conducting training sessions for end users.

Kano, Kano, Nigeria

• Build and maintain strong, long-lasting client relationships by understanding their business needs and offering relevant solutions.• Act as the primary point of contact between ipNX and key client accounts, ensuring seamless communication and resolution of issues.• Meet or exceed sales targets by upselling and cross-selling ipNX’s suite of products and services, including internet services, data centers, cloud services, and other IT infrastructure solutions.• Identify new business opportunities within existing accounts and expand relationships to grow revenue.• Conduct regular client reviews and performance analysis to ensure the services provided are meeting client expectations.• Manage service renewals and contract negotiations to retain customers and minimize churn.• Work closely with technical teams to ensure timely service delivery, troubleshooting, and implementation of solutions.• Maintain accurate records of client interactions, sales activities, and account plans within the company’s CRM system.

Master Of Business Administration - Mba, International Business Management, Msc

Bachelor Of Science - Bs, Agricultural Science