-Customer-Centric & Project Management: Engaged customers to tailor product solutions to their specific needs. Managed up to 10 concurrent development projects worth $1.5M, collaborating with diverse teams to ensure regulatory compliance for target markets.- Project Guidance: Guiding a key customer through post-mass production challenges of an advanced product and secured a crucial project worth $420k. Ensured full customer understanding, addressing knowledge gaps through effective verbal and written communication. Collaborated cross-functionally to resolve technical issues, safeguarding the successful product launch.- Strategic Customer Feedback: Collected and conveyed impactful customer feedback and competitor insights to the RD team. Aligned product improvements with evolving customer expectations and market trends, exploring innovative technologies to meet dynamic needs.- Quality Issue Resolution: Led resolution of customer-reported quality issues, navigating a challenging scenario with a $30k full batch return and rework claim. Developed a targeted rework SOP in collaboration with quality and production teams, ensuring alignment with customer specifications throughout the entire project cycle.- Multilingual Communication: Delivered seamless communication in English, Mandarin, and Japanese to cater to diverse customer needs. Addressed inquiries, concerns, and ensured a personalized and trustworthy experience.- Data-Driven Customer Insights: Utilized advanced analytics in ERP software and Excel pivot tables to generate actionable insights for customer-centric decision- making. Produced sales reports and quotations to drive customer success.

- Account Management & Relationship Building: Managed a diverse portfolio of 8+ customer accounts, overseeing the entire sales process. Cultivated enduring relationships through regular on-site visits, fostering a proactive and customer- centric approach that contributed to long-term partnerships

- Product Expertise: Leveraged profound product knowledge to close a $15k deal through persuasive proposals and presentations emphasizing key selling points.