● Greet incoming customers entering the store and thank existing customers for eating at Mcdonalds.● Receive incoming orders over a two- way communication system and confirm accuracy of customer order.● Asmable order for takeout or dine-in and present customers with their order.● Offer customer retention incentives to loyal customers and app holders that had undesirable experiences

● Triage incoming messages and calls related to membership changes, billing, and new account setup.● Process weekly payment transactions of $5,000+ to exceed weekly revenue targets and meet reconciliation targets.● Offer customer retention incentives to loyal customers and account holders that had undesirable experiences.● Manage 50+ inbound calls and email inquiries from customers to assist with portal access, password resets, troubleshooting and escalations to senior management.● Assist customers with filing claims for stolen credit cards, unauthorized transactions, and duplicate purchases.● Call expired and outstanding account holders to verify details, answer questions, offer opportunity to use package by collecting an extension fee and assist in booking dates.

● Greeted and triaged incoming customers about due or upcoming services on their current vehicle.● Process and maitain weekly payment transactions of $15,000+ to exceed weekly revenue targets and meetreconciliation targets.● Resolve customer issues and escalate to higher management if severe issues occur.● Assist customers with filing claims for vehicle or service claims issues.● Assist in training 2-3 team members and new hires on vehicle services, POS (Point-of-sale), and equipment used during work hours● Oversee 10-15 team members daily and enforce safety procedures at all times

● Completed clerical tasks such as filing, copying and distributing mail.● Interact with customers by phone, email or in-person to provide information about the company.● Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.● Executed record filing system to improve document organization and management.● Offer customer retention incentives to loyal clients.

● Greet incoming customers entering the store and thank existing customers for shopping with the company.● Triage incoming messages and calls related to order changes, billing, and new account setup for the Home depot credit card.● Calmly manage and resolve customer crisis during shopping and checkout, including disorderly customers, and medical emergencies.● Maintained an average of 97% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating.● Assist customers with filing claims for damage that may happen during flooring, blind, and appliance installs.● Audit customer receipts and items in cart to mitigate theft and unauthorized removal of store products that have not been scanned.● Book appointments for flooring and specialty blind measurement consultations.● Act as an escalation point for the team on unresolved customer issues and flag business and potentially contentious issues to senior management.● Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership.● Performs "preflight" style inspections of the store to prevent emergencies and safety violations that lead to injuries.● Ensures cleanliness of store's interior, exterior, restrooms, and all common areas that customers occupy.● Provides leadership, direction and assistance during an emergency, including office evaluation, administering first aid to employees with minor injuries.● Supervises loading and off-loading of store deliveries and ensures access to entrances for personnel.● Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate responses.

● Collected confidential financial information from clients to construct comprehensive financial plans.● Triage incoming messages and calls related to order changes, billing, and new account setup for the Home depot credit card.● Communicate solutions internally and externally to resolve issues● Calmly manage and resolve customer crisis from start to finish- from shopping flooring colors to floor lay direction to checkout, including disorderly vending issues.● Proactive customer engagement and sales while adhering to weekly sales quota.● Process weekly payment transactions of $30,000+ to exceed weekly revenue targets and meet reconciliation targets.● Generate and process various transactions for customers and phone sale transactions for contractors

● Greeting visitors that enter the center and offer any direction that the guest may need.● Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.● Prepared specimens for testing and analysis.● Planned the succession of existing associates at all levels through employee training and mentoring promisingassociates.● Performed diagnostic and therapeutic laboratory procedures.● Setting student appointments to meet with college campus counselor(s).